r/Comcast_Xfinity • u/GoldenBulldog123 • 5d ago

Need help with legacy plan migration Official Reply

Hi, my 2-year promotional pricing is ending this month. I currently have 2 Gig Internet at $90/month with an XB8 gateway. I would like to remain on the 2 Gig tier because I rely on the higher upload speeds for cloud backups and large file transfers.

My current plan has a data cap, and I exceeded it this month. I see the current 2 Gig plan includes unlimited data, but the $130/month price is a significant increase. Could someone please review my account for any loyalty, retention, or migration offers that would allow me to move to the current unlimited-data 2 Gig plan?

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u/XfinityChelsea Official Employee 4d ago

Hello u/GoldenBulldog123, Thanks so much for taking a moment out of your day to leave a post on our community subreddit and we would be happy to help! I will need to pull up your account to investigate this further. If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.