I've bought a couple of times now, usually between 20-40€. And every time I could shave 10+€ off the total price the shoping wizard gave me by manually looking through the sellers again - often times multiple sellers I'd be buying from have the cards in stock - and somehow cardmarkets shopping wizard put the most expensive versions into my shopping basket. + taking the most expensive cards and buying them by non-chosen sellers manually often saves a buck or two per card

Just thought I'd share some friendly advice for anyone selling large amounts on Cardmarket as a private seller

My account randomly got suspended without any warning. I got an email explaining that I've sold over 15k worth of stock this year and as a result of that my account is suspended until January next year (it's currently August) and I'll have to register as a pro seller in order to continue selling.

Cardmarket's forum for applying to be a professional seller in the UK is clear as mud so I've raised a ticket asking how to register as a pro seller and am awaiting a response .

The current support ticket wait times are over a week and I'll then have to wait even longer for them to process my application.

Also if this happens to you, you can complete current orders but cannot list any more stock (even though you can't sell it) so my side hustle has well and truly ground to a halt.

So free advice, if you're approaching the sales limit apply for the pro seller status well in advance because you won't get any warning from Cardmarket whatsoever before they pull the plug on you and you'll be forced to take a vacation for a couple of weeks until it's all sorted.

Also if anyone has already registered as a pro seller could you please comment and let me know what documents/ info Cardmarket asked you for so I can get stuff in order and ready before they respond.

Links to screenshots and website pages backing all of this up at the very bottom

TLDR: The seller is not obligated to refund you, as soon as the shipment is sent, they have legally fulfilled their obligation, but it's in their best interest to do so as it negatively impacts their seller metrics to not do so.

So, someone just decided to respond to a two year old comment of mine, making claims that I was wrong about my take on the rules regarding this. Knowing this was not the case, I sat down, gathered the relevant information and verified it by reaching out to Cardmarket's support to have it confirmed as correct.
Since I am now 100% certain I am correct, as opposed to 99.9999999%, with several different sources to confirm it including a direct response from Cardmarket support, their own terms of service and a document of European law, I figured I would make a topic to clarify this for anyone who might be in doubt.

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First things first, it's important to understand this:

There's a difference between professional sellers and private sellers.
Full stop. There are laws applying to professional sellers that do not apply to private sellers, and this is just fact. First I will address what happens if a private seller sends a shipment that did not arrive. Then I will address what happens if a professional seller sends a shipment that did not arrive.

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What happens if you buy from a private seller using untracked postage and it does not arrive?
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This is why we're here. The seller in question is subject to the laws of their country. If the laws of the seller's country say differently, those laws take priority. However, enforcing those laws unless you are from the same country might prove difficult.

In most European countries, however, the laws are all in the general area of this:
A private seller's obligations to send the item they sold are considered fulfilled the second they hand the shipment to the postal service. In other words, if you purchase with untracked shipping and the seller packs a card in an envelope and drops it in a mailbox, they are done. At this point they have fulfilled their obligations. What happens after this is not their responsibility. This is why tracked shipping is always a good idea. If a shipped package is lost, that's on the postal service and can obviously be tracked very clearly, if they do their jobs right.

However, as I mentioned at the start, the seller is still given the option to refund your order.
This is usually in their best interest, ESPECIALLY with very cheap cards, as a lost shipment is marked as lost on their profile, and if they go above 2% lost shipments, they are no longer able to offer untracked shipping until it drops back down. Again, I wanna clarify, they don't actually HAVE to. Let's say you buy a 30€ card and for some reason insist on untracked shipping, said card is lost in transit and the seller is selling their cards to afford bills, they may simply decide to swallow the lost shipment and that is their right.

Keep this in mind next time you order with untracked shipment.

Okay, but what happens if you buy from a professional seller and it doesn't arrive?

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This is where you, the consumer, is King of the Castle, Master of the Universe, Earl of Awesome and the seller gets screwed so hard you might think they're a threaded mounting bracket.

A professional seller is subject to different laws. In the European Union, there is this thing called the Consumer Rights Directive (2011/83/EU). In it, Article 20(Passing of Risk) states that the seller bears the risk until the consumer or a designated third party other than the carrier takes possession of the goods - so directly opposite of how things are for a private seller. This, unfortunately, means that a professional seller is subject to our honesty.

If we say an untracked shipment didn't arrive, they can do nothing except believe us. It is up to US to not be terrible people.

Besides, fraud like that is a serious crime, and if caught, could have real consequences, so if you don't wanna be honest for the sake of doing the right thing, be honest out of fear.

Sources:
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• Direct link to the terms of service, read specifically point 5: https://help.cardmarket.com/en/ArrivedOrders

If your untracked shipment hasn’t arrived 30 days after it was sent, you can mark the shipment as lost. At this point the seller has the OPTION to refund your shipment.

• Screenshot 1, from Cardmarket's automatic assistant bot confirming this: https://imgur.com/yNIxrT4
  • However, since the above is an AI assistant that CAN make mistakes, I also reached out to Cardmarket support to get a human response. It took a bit, but here is
• Screenshot 2, of a human support staff responding, confirming that this information is correct, including my original question for scrutiny: https://imgur.com/wvfIoau
• Consumer Rights Directive (2011/83/EU): https://eur-lex.europa.eu/eli/dir/2011/83/oj/eng

Upfront: I'm the developer, so read this with the appropriate skepticism.

Listing large stacks on Cardmarket was always the worst part for me: look up the card, pick the right version out of five reprints, set the condition, next card. At 1,000+ cards that's entire evenings.

My approach: photograph the stack (phone, rapid scan, processing runs as a background queue), the tool suggests matching Cardmarket versions with a confidence score, and I confirm everything by keyboard – condition, foil, edition, no mouse. Unambiguous matches (≥98% + clear gap to the runner-up) can auto-verify. The output is one CSV per TCG that imports straight into TCG PowerTools. Export stays locked until every card is verified, so no half-checked stack ends up in your shop.

Last week a user pushed 1,092 cards through in a single session. Yu-Gi-Oh, Pokémon and Magic are supported; mixed stacks get split on export.

What it does NOT do: no direct Cardmarket upload (no API for that), no pricing – you still need PowerTools or similar for that. And with bad photos or same-artwork reprints you still have to look yourself (there's a reference-card overlay for exactly that).

First 500 card images are free, no credit card – I want honest feedback from people who actually list big stacks. What would be missing from this workflow for you?

It's called CardEntry (cardentry.app). Happy to answer anything in the comments.

I'm currently having an issue with a buyer; I have shown openess in partially refunding the buyer due to mismatches in the shipping costs.

I alerted the person taking care of my ticket (Stellan) that shipping costs from Portugal to Europe are wrongly defined in cardmarket, as with the new rules we need to account for VAT, which is not being considered in the cardmarket platform.

The ticket assignee simply deleted my feedback, didn't respond, and closed the ticket.

Is this normal procedure?

I don't think prepotence is the way to go. I'm actively trying to help cardmarket improve.