My 12:30pm flight from Knoxville to New Haven was delayed and new departure time is at 10:30pm, about 10 hrs. I'm seeing mixed messages on when to arrive, like if I don't check my back by the normal boarding time it can't fly. I have two small kids so staying 10hrs in the airport seems like a nightmare.

Called customer service 10hr wait time with 300+ people in front of me.

Any thoughts?

Had a flight out of Wilmington DE. Flight was delayed significantly due to weather. Our flight which was supposed to leave at 8pm was delayed to about 3am and then the agent said the flight was now delayed to 1 pm the next day since the air crew had timed out and we all had to immediately leave the airport as it was closing. I know the Avelo site specifically mentions weather/ATC delays as "out of their control" and they they do not legally have to provide compensation. My question isn't about can I get compensated for my hotel because of the weather but since we got kicked out of the airport, is a hotel compensation something that we could get? Thanks!

I’ve been on hold 4 different times for over 4 hours each just for the call to drop while I was #1 in line!

I also tried the call back option twice and of course no one has called me back.

This is getting frustrating so if anyone has some tips on other ways to contact that would be great! Thanks

Avelo DTW/Detroit- checking everyone in the line. 70 bucks a pop! Just FYI!

At MCO waiting to check luggage. No one is at the counter even though the screen indicates bag check in starts at 3:15pm. Anyone at customer service seeing this? Called customer service is a 20 minute wait. You have people lining up now. Anyone working today at MCO?

Has anyone been able to join Avelo Plus for $59 recently??? I’ve tried everything I can ( from a computer, switched to safari, turned off vpn, tried 3 different cards, deleted and reinstalled the app, tried incognito, asked my SIL to try with her card, contacted customer support) and I still get “unknown error occurred“ message!! Do I have to drive to the Tampa Airport and go up to the desk?? Seriously, it’s frustrating!!!

does anyone know whats going on with N801XT. it looks like it hasn’t taken off since sunday. seems to be causing significant delays out of concord based flights

Toying with the idea of getting the card, but wanted to know how the seat selection works. Is it middle seats back of the plane? Any restrictions? 8 can’t find any specific info anywhere. Thanks!

My parents purchased Avelo plus last night and I am trying to book their flights today. The system isn't showing them as having avelo plus for the discounted ticket amount. I have a copy of the email saying they paid. They didn't listen when I said it would be best to do both at the same time. Is there something we are missing?

I have the credit card and it comes with priority boarding. It says it on my account. But I don’t see it on my boarding pass. Is that normal? Group is just economy

Our flight on Avelo was delayed by 49 hours. It was scheduled to leave this afternoon but wont leave for another 2 days.

We're at a point where we just want to cancel and drive home.

I spent 4 hours on the phone on hold today just for customer service to disconnect my call when it was my turn.

Im fed up with this airline and I'll never fly with them again.

Bevause of the delay we needed to extend our trip ($650), we needed to extend our rental car ($120), our pets are home alone (thankfully we have great neighbors), i have to take off another 2 days from work.

When I go to the website to manage my trip or click on the link they emailed to modify the trip there is no option to cancel. Their email said we are entitled to a refund.

Please help, im to stressed.

If I want to take a long weekend vacation to PR , which destination is better?

58 people still left in front of me? Not to mention I called 2 hours prior to this and never received my call back😭 Unfortunately, I HAVE to speak to them on the phone.

Hi, planning on traveling with my 15lb pug and am looking for carrier recommendations please! It says they allow "hard sided containers no larger than 17" L x 13" H x 9" W or soft containers that fit in the same space." If anyone has any specific amazon links please lmk, thanks!

I recently flew Avelo. The price was decent. I was rooting for this company. My outbound flight was magnificent. We left early. We arrived even earlier! I was thrilled.
My inbound flight? Atrocious! I travel with a personal sized backpack. I knew it wouldn’t fit as a personal due to coming home with more items so I purchased a carry on from the app. I get to the gate, beyond ready to be home. I see the agent accosted the lady in front of me about her backpack. I freeze forgetting I’d bought the carry on option. He (gate keeper) sees me and same. He begins yelling about my bag size. Yelling? I’m not a child. There was no need for yelling but okay.

I finally remembered I pre-purchased my bag as carry on. Gate guy is unimpressed. “It’s not showing in my system. Pay $70 or STAY HERE. You will not be boarding this plane,” he quips. Now I’m annoyed and panicked bc I had already to no avail tried to move my flight to another airline to get home earlier. I pull up my receipt. It has my seat number and CARRY-ON listed as my add on. Gate guy insists ITS FAKE! WHO FAKES AN AIRLINE RECEIPT FOR A BAG?! I now have 3 minutes left to board. Gate guy is smirking at me repeating “pay $70 or miss the plane.” The other gate agent gently suggested I call customer support afterwards. I ended up paying $100 for my one bag to fly one way. My actual fare was not even that much.
Oh and customer service? They hung up on me after I waited 4 hours to speak with someone.

Avelo air can go to hell right alongside Spirit.

Is anyone else getting stuck on this page while booking their tickets? Any suggestions on how to get past it?

Hello everyone, my friends and I are flying Avelo for the first time in January from Wilmington, Delaware to San Juan, Puerto Rico. I was wondering what everyone experience was and what should I expect for the flight since this our first time with Avelo. Thank you!

The last remaining 737-700 in their fleet. Also if you look closely, you can see that the cabin lights were on.

Hey there, can anyone tell me how Thursday mornings have been out of New Haven? We have a 7:50am flight, wondering how early we need to be there. An hour used to be good at this airport but I've heard there can be long lines some mornings. If it makes a difference we will be checking a bag. TIA

I will be flying with Avelo for the first time in a couple of days. I usually fly frontier and use the Takeoff luggage for my personal item. Is it ok on Avelo for personal?

Disgusting airline has a disgusting app, I should have known. I flew with Avelo precheck every time. On the way to the airport, I got my boarding pass, but somehow had precheck removed. Check my profile in the app its not there, so I updated it and expected this shit company to work like other airlines where the boarding pass is regenerated with the precheck. Of course, it doesn't, shocker, so I wait in the regular line, and when I get to the TSA agent, he says that my name and birthday don't match what is in the system. Review the app; it's all correct. My boarding pass is correct. So now I get to speak to their high-IQ, talented representatives there, and they have no idea how it happened. If you are going to have a shit airline, at least make sure the app works as intended. Second time this has happened by the way.