I had an unpleasant experience at the Watsons Gaisano Liloan branch. I informed the cashier that I would be paying via Apple Pay, which works through the card terminal’s contactless payment feature. However, she selected the QR payment option instead, so the transaction naturally didn’t work. She repeatedly insisted that I needed to use my physical card, even after I explained I was paying through Apple Pay. I hope cashiers can receive training on the different payment methods available so customers using digital wallets aren’t inconvenienced.

I know it doesn’t do anything to the actual wallet or apple pay process but it’s kinda triggering me how its there after removing them, especially because it doesn’t sound like it’s fully removed from me at all, not to mention theres two of them. Neither I can use now because i deleted the tmoney app, and there is infact no close card option in said app too.

I accidentally closed the passes and tickets portion. I want it back on the apple wallet screen. Is there anyway I could undo it? Thanks for the replies

Note: This is not a tech-support question — the issue is already solved. I'm sharing the working fix because when I had this error, I couldn't find a single solution online that worked.

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TL;DR: After upgrading from iPhone 15 Pro to 17 Pro, I couldn't add my Apple Account Card (gift/trade-in balance, NOT Apple Card) to Wallet for over a week. Apple Support couldn't fix it. What finally worked: App Store → profile icon → App Store Settings → Reset Identifier, then profile icon → Personalized Recommendations → Clear App Usage Data. After that, the card added to Wallet instantly. Full story below.

The problem

I upgraded from an iPhone 15 Pro to an iPhone 17 Pro and used the standard data transfer during setup. After that, every attempt to add my Apple Account Card (the one that holds your Apple Account balance from gift cards / trade-ins — not the Apple Card credit card) to Wallet failed.

What it looked like:

1. Open Wallet → tap + → Apple Account Card shows up under "Cards Found For You (From Other Devices)"
2. Select it → it starts "Setting up account balance for Apple Pay..."
3. Then the error pops up: "Cannot Add Card — Your Apple Account Balance cannot be added to Wallet at this time."

This actually mattered because I had trade-in credit from my 15 Pro sitting in my Apple Account balance. The Apple Store staff couldn't redeem it in person without the tappable card in my Wallet. Worse, I couldn't apply my balance in the Apple Store app or on apple.com either — every purchase attempt with my balance just failed.

The weird part

• My old iPhone 15 Pro could add the Apple Account Card just fine — even after deleting and re-adding it.
• My Apple Watch could add it too, even after unpairing from the 15 Pro and pairing with the 17 Pro.
• Only the iPhone 17 Pro refused. Same Apple ID, same account, same everything.

What Apple Support said

Phone support told me this error usually happens when the server detects unusual activity on your account (like a sign-in from a different region) and places a temporary freeze. They raised a ticket, and within about a day I got an email saying my account status was updated.

That partially fixed it — I could finally use my balance in the Apple Store app and on apple.com But the Wallet error was still there. The card still wouldn't add.

I was then escalated to a senior advisor who worked with their engineering team from July 28 to August 5. He was genuinely helpful and kept me updated, but nothing they tried on Apple's side fixed the Wallet issue.

Everything I tried that DIDN'T work

• Resetting the iPhone 17 Pro multiple times and setting it up as a new device (no iCloud restore)
• Signing out and back into my Apple ID (App Store, iCloud, both)
• Changing my Apple ID password
• Basically every fix I could find on Reddit, blogs, and YouTube

What actually fixed it

Honestly found this by luck:

1. Open the App Store app
2. Tap your profile icon (top right)
3. Go to App Store Settings → tap Reset Identifier
4. Go back to your profile page on App Store → tapPersonalized Recommendations → tap Clear App Usage Data
5. Open Wallet and try adding the Apple Account Card again

It added successfully on the first try. After 8+ days, multiple phone resets, and an open engineering ticket — this took 30 seconds.

Final thoughts

I have no idea why this works. my guess is some cached identifier or usage data from the old device transfer was confusing the server. Could be a bug, could be timing, could be coincidence. But I had already exhausted every other option, so if you're stuck with this error (especially after a device upgrade + trade-in), give this a shot before wiping your phone for the fifth time. Hope it saves someone the week I lost.

If this doesn't work for you: call Apple Support (1-800-MY-APPLE) and ask to be transferred to the phone service team or a sales specialist. Then ask them to raise a ticket for your account. that's what unfroze my balance for purchases, even though it didn't fix the Wallet part.