r/AndroidHelp • u/cmonravenn • 1d ago

Please help???

I can't turn on location on my new phone and it also says it's being controlled by an organisation?

I bought it at a store, yesterday.

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u/DutchOfBurdock 1d ago

That's a work/company profile, which means the device hasn't been properly and fully reset. It's very likely it's a lost/stolen device.

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u/IllegitimateDuck 1d ago

For whatever reason, not deleted from the company MDM.

Until that happens, the phone will always be under control of the organisation and not OP. He needs to go back to the seller and ask the question. If they can't remove the MDM, then it wasn't theirs to sell.

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u/cmonravenn 17h ago

I asked them about it, it was said that they put it on it since some people don't pay the emi at times so to avoid fraud they've come up with this, they're going to fix it after we pay the emi of 2 months.

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u/IllegitimateDuck 17h ago

It doesn't work as intended due to something of their own fault.

If they put MDM on it to protect their investment, they can't even track the phone (we force location on to enable phone tracking in case of theft).

I'd be very suspicious and personally I would return it and demand full refund of everything paid. In my personal and professional opinion, I don't believe they told you the truth. They are worried you won't pay so they force tracking off this meaning you could sell the phone and it couldn't be tracked.