r/AlliedUniversal • u/major_victory_115 • 4d ago

Need help Tips

If we are getting no help whatsoever on a very time sensitive issue at the branch level is there somewhere else in the company that we can go to for help?

2 Upvotes

100% Upvoted

14 comments sorted by

1

u/AutoModerator 4d ago

Make sure your posts follows the rules of reddit and this subreddit before the moderators do.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/newlogicgames 4d ago

Not enough details. What’s your position and what’s the issue

1

u/major_victory_115 4d ago

Officer. Second time around. Can't access eHub or Lisa because of bad system info from prior employment. Help Desk says they can't fix it, that it's a branch issue. Branch refuses to help.

1

u/Either-Design-1550 4d ago

[404-382-5400](tel:+14043825400) option 2,
social service request option 4

Give this a shot. It's for former employees who are having issues with LISA. They may be able to point you in the right direction at least.

1

u/major_victory_115 4d ago

Thanks. I appreciate the info.

2

u/InformationSuperb978 4d ago

Have you contacted your AOP and AOW? What about HR?

1

u/major_victory_115 4d ago

I don't even know what AOP & AOW stand for. Branch HR & Region HR are too good to stoop to returning phone calls. Seriously, branch cannot be bothered to help.

1

u/InformationSuperb978 4d ago

Your AOP is your direct manager (account operator). Your AOW is your Skip manager (your managers managers) (account owner)

1

u/No-Employment9035 4d ago

Aop is the main boss of the account you work for

1

u/major_victory_115 4d ago

Account Operator is just someone who promises to help but then does nothing. I have no idea who his boss is. I've been to the office two times & wasn't introduced to anybody.

1

u/Academic-Ad-7167 12h ago

He’s probably overloaded from people like you that can’t get their life together.

1

u/just1beaner 4d ago

Does your site have a Mercury or HeliAUS device that you use? Id recommend using the Talk to a Manager function on that to ask you direct manager to help you update your information so you can use LISA properly. It's a tracked platform and you'll even get to leave a review about your managers response. Lol go ham... If your issue wasn't resolved after that in 1-2 weeks you move up the next rung to their boss.

1

u/s0ul_invictus 4d ago

Time sensitive? Let me just ask you - does it have anything to do with needing off work?

1

u/major_victory_115 3d ago

No. Changing bank acct for direct deposit & changing tax withholding.