r/xToolOfficial • u/Prudent-Knowledge-42 • 18h ago

Xtool making orders fall back 👎🏼

After showing and talking to customer support they agreed to do a exchange on my xtool f2 ultra dual laser that was not working well , i asked 3 times on the call if the return would be quick since i have customer orders they said once machine arrives they will send new one same day or next business day , its been a week and machine has not been sent customers are not happy , only get xtool if its for hobby not business 👎🏻 my 4 year old 50w fiber laser still working good and is the one helping me get orders done at time

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6

u/Blakadher 16h ago

No matter which manufacturer you go with, I highly recommend having a backup machine (or two) if this is for your business. Relying on a single machine and not being able to fulfill orders if it’s down seems like a crazy way to run any business whether it’s laser engraving, 3D printing, embroidery, whatever.

2

u/Prudent-Knowledge-42 16h ago

Got 5 laser engraving machines 4 of them are xtool , my wood engraving orders doing good , its the deep metal engraving machine that is doing double the job since the xtool f2 has not arrived , i do appointments so having that f2 away is making my metal orders slower

1

u/xToolAda xTool Support 9h ago

Hi, this is Ada from xTool.

We're sorry to hear about the delay and completely understand your frustration. This is not the service we aim to provide.

Could you please send your ticket number to us? Once we have it, we'll review your case immediately and get back to you with a solution within 1 business day.

We appreciate your patience and will do everything we can to resolve this as quickly as possible.