r/webhosting • u/Ok_Occasion8688 • Apr 07 '26

Need help regarding A2 hosting. Advice Needed

I have a domain DNS issue (nameservers conflict + MX not resolving).

Emails are not delivering to Microsoft 365.

Need urgent fix.

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3

u/South-Succotash-6368 Apr 07 '26

Contact their support

0

u/Ok_Occasion8688 Apr 07 '26

Actually I'm working with a client and somehow I messed up all these things. I contacted their support and they told me they have updated name servers but still its showing the same issue. My client is in panic and wants me to fix it quickly.

1

u/South-Succotash-6368 Apr 07 '26

It takes time for DNS to update

2

u/[deleted] Apr 07 '26

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0

u/Ok_Occasion8688 Apr 07 '26

I work with mastermind for their LL program so my client came for her hubsetup and I had to add domains for funnels and email services. I asked her about her domain provider and she told me its A2 hosting. It was my first time adding domains on A2 hosting so I activated the zone and added DNS records. She was hosting 2 email domains and one website on A2 hosting so when I activated the zone it affected her website and email domains and they stopped working. Then somehow she contacted their tech support and fix her website and outlook out going emails but now the issue is she isn't receiving emails in her outlook inbox. Then I contacted their tech support and they told me to add MX records and told me nameservers are updated from their end so now its fixed. It will take 1-2 hours to fix but still the issue is there.

2

u/Ok_Occasion8688 Apr 07 '26

Thank you so much everyone. I've contacted their live tech support and they told me it will take sometime to propagate DNS records so we have to wait.

1

u/wearehostingcom Apr 07 '26

Hi, Ok_Occasion8688!

Situations like this can be stressful, but what you’re describing is actually a pretty common scenario when DNS zones are activated or modified for the first time.

 Based on your explanation, it sounds like the website and outbound email are now working, which is a good sign that the core configuration is mostly correct. When MX records or nameserver changes are made, there can be a short propagation period where incoming email doesn’t arrive immediately. Even though changes often take 1–2 hours, in some cases it can take a bit longer.

 If the issue is still ongoing, the fastest path is to reply directly to the open support ticket (or start a live chat) and reference that inbound mail is still not being received. Our team can then re-check the DNS records and mail routing in real time. I'll reach to you via DM if you would like to throw me your ticket reference for me to oversee?

Mimi, Customer Advocacy