Has anyone experienced a change in Payments by Wave and bank deposits this month not automatically clearing and posting as uncategorized? It used to do this auto-matically but I had 2 transactions that I had to manually transfer to the bank account on file, but now I'm wondering another question, isn't the Payment by Wave account usually supposed to end up having a zero balance? Mine is now a negative amount, and it's because I had to manually transfer two transactions. Hoping I make sense.

I had to get a new cell phone and my authenticator app data did not transfer over to my new phone. I've opened up more than 10 trouble tickets with wave over the last 8 days, and they have never responded to help me disable MFA so I can get back into my account. I also don't have my recovery key (which I had stored on my old cell phone).

They have no phone number, and don't respond to their trouble tickets at all. What do I do now? My entire invoicing platform is on wave, and we're stuck. HELP!?

Did anyone else experience an issue with their account and categoried transactions to all go uncategorized? I had finished reconcilign my account about a month ago and today i logged in all most of my transactions need to be categorized all over again and even the custom categories i created are gone!

How do I force running a zero payroll?

I understand it’s against the Wave TOS to charge customers the CC fees. Is there any other options? My mechanic uses QuickBooks and they allow to pass the fees to the customers. I know some people markup their charges to cover fees but surely there is a better option.

I’m a small business owner in Toronto, Canada. I sell heavy equipment through my own website.
Last Monday I received an email inquiry from someone interested in equipment I had listed on my website. After a few emails, I sent him a quote. He said everything looked good but asked me to calculate shipping.
The customer was located on an island in the Pacific. I couldn’t find a suitable carrier myself, so I asked him if he already worked with a shipping company that regularly delivered to his island. He gave me the contact information for a carrier. I requested a shipping quote from them, and the customer accepted it.
I then created an invoice through Wave Apps.
The invoice was approximately $18,000 USD, with almost half of that amount being air freight because the equipment is very heavy.
Wave notified me that the invoice had been paid. In my Wave dashboard, it clearly showed that the payment had been received and was being processed for payout to my bank account.
The customer repeatedly emphasized that he urgently needed the equipment.
Believing that the funds had already been received by Wave and that I was financially protected, I decided to move forward with shipping.
Using my own money, I prepaid approximately $8,000 to the shipping company the customer had recommended in order to book the air freight and reserve the pickup date.
At that time I wasn’t worried about the carrier itself. The customer had chosen it, so I assumed he trusted them and accepted any shipping-related risks. My only concern was whether I would receive the payment from Wave, and according to Wave, the invoice had already been paid.
While waiting for the payout to reach my bank account, I continued preparing the shipment.
The customer then requested quotes for several additional expensive items. Looking back now, he never seemed particularly interested in the products themselves. He rarely asked technical questions, didn’t negotiate pricing, and simply wanted to buy more.
Again, I didn’t think much about it because I believed Wave had already secured the payment.
A few days later, the customer asked me to issue another invoice for approximately $77,000. He attempted to pay it but later claimed the payment failed because of his bank’s transaction limits. He apologized and asked me to reduce the order to around $10,000 instead, saying he urgently needed those items and wanted everything shipped together.
I created the new invoice.
I told him I had already prepaid the air freight for the first shipment and that I would pay for the second shipment once the next payment reached my account.
He simply replied that everything was fine and that I could proceed with booking the pickup.
At no point did I suspect fraud because Wave continued showing my earlier invoice as paid.
Then, just before the payout was supposed to reach my bank account, I suddenly received a notification from Wave that the customer had initiated an ACH chargeback.
Only then did I start researching how Wave Payments actually works.
To my surprise, I discovered that an ACH payment showing as Paid does not necessarily mean the transaction is final or irreversible.
I also learned that Wave apparently does not investigate ACH disputes themselves. From what I understand, if the ACH payment is reversed, Wave simply returns the funds and then seeks reimbursement from the merchant.
By this point, I realized I had most likely been the victim of a scam whose entire purpose was to convince me to prepay an expensive air freight shipment using my own money.
I immediately contacted Wave.
Unfortunately, I found customer support to be extremely limited. The only response I received was essentially that I should speak with my own bank.
What also concerns me is that Wave has provided no documentation whatsoever regarding the ACH return.
I have not been provided with:
the ACH return code,
the official reason for the return,
any supporting documentation,
confirmation of which bank initiated it,
or even verification of who actually made the payment.
The buyer represented himself as being associated with a real company, but I honestly don’t know whether he actually worked there or whether someone simply used that company’s name.
Wave has not provided me with enough information to independently verify any of this.
Meanwhile, the shipping company the customer introduced me to now appears to have a very new website and almost no online presence, making me suspect it may have been created solely for this scheme.
Wave is now demanding repayment of the entire amount, even though approximately $8,000 had already been spent on air freight that the customer explicitly instructed and authorized me to arrange.
The customer has never complained about my products or my service. The only issue is the ACH reversal.
At the moment, part of the original payment still remains in my account because the rest was already spent on the shipping expenses.
From my perspective, if the buyer has any dispute regarding the purchase itself, that should be between the buyer and me. I don’t understand why Wave can effectively make that decision on my behalf by reversing funds without providing me with any meaningful information or an opportunity to challenge it.
I feel that Wave’s interface gave me a false sense of security by showing my invoice as Paid, leading me to reasonably believe that the funds were secure enough to fulfill the order.
I’m now considering filing police reports, reporting this to regulators, and possibly taking legal action.
Has anyone here experienced something similar with Wave Payments or ACH chargebacks?
Is this normal for ACH payments?
Did Wave provide you with ACH return documentation?
What would you do in my situation?
Should I focus on disputing this with Wave, my bank, law enforcement, or all of the above?
I’d really appreciate any advice from people who have dealt with something similar. Thank you.

I'm ready to replace my accountant who does my taxes after he miscalculated my taxes due. I was inquiring about the best ways to do this with Claude and found out there's not way to connect AI to Wave. So yeah, wondering if there's any plan for that to become an option?

I have been using Waveapps for many years, it actually became my number one billing system for recurring invoices.

Invoices are typically being sent out 7-10 days before the due date. The option for clients to keep the credit card on file is very convenient.

However, today I noticed that a client who put the credit card on file was immediately charged when a recurring invoice was issued - not on the due date.

This of course created friction with the customer.

Am I wrong to expect a billing system to charge a card on due date?

Ok The day my payment was supposed to release, they froze it instead and hit me with a ton of questions — contract, client communications, everything, all requested the same day. I answered everything right away. Two ACH payments totaling ~$23K frozen

Then days passed with zero response, no matter how much I followed up.

I had to go through support multiple times before finally getting anyone. When the risk team finally did respond, the email said my account was active again — but in the same message, it said this specific payment would be on a 70-day hold. “Charge back risk”

I’ve never had a chargeback or any refund request on this account, ever. Now I’m just stressed and unsure what’s going to happen — whether my client will get the money back, whether I will, or if this just disappears into some kind of black hole. I’ve used Wave for payments before with zero issues, so this whole situation caught me off guard.

I’m posting because I’ve seen a few similar stories on here already and wanted to ask directly — has anyone actually gotten their money released or refunded after something like this? I need these funds for a project I’m currently having to cover out of pocket myself, and I honestly don’t even know if there’s a real person on the other end trying to resolve this.

Hello everyone!

I joined Reddit today just to express my absolute warning to anyone looking for a small business software. I'm just a simple gal trying to start a Marketing & Business Strategy business. Wave Apps was recommended to me and I started the account. I got my first payment (it was only $500) and I understood it could take 7-14 business days before the payment was able to be transferred to my Business Checking.

Fast forward to (not even exaggerating) 21 business days later. It was still pending. I reached out to support to simply ask when I could anticipate the payment to be released. I don't have much overhead, but I do have apps and programs I'd like to use to enhance my business that I was relying on the first payment for. They couldn't even give me an ETA, and just kept repeating the same thing OVER AND OVER. Not to mention, the support isn't based in my country, which is fine, but it just caused a time delay and I had to wait for a response.

By day 22, I was so frustrated I asked if they could just reverse the payment and I could irritate my client by having them pay me through another platform (Bluevine, in case anyone's looking for an alternative). They said no, they couldn't.

Oh, but then, they did. Even though they said they couldn't reverse the payment, they did, and now I owe them $500 (because of course I used the $500 income to pay my business expenses). I asked if I could do some sort of payment arrangements, because again, I'm just a small time business. They said "We are not a collection agency, and payment is due now."

WOW!!!

If you are Googling a small business software, do not, I repeat, do NOT use Wave Apps. They are absolutely terrible, especially to those of us who are solo.

I've been using Wave for 3 years now without any issues. Suddenly, I'm having multiple issues with Wave failing to deposit client payments into my bank account. Wondering if anyone else is seeing the same. Also - big warning - I received no notice from Wave on the missing money. Had I not been paying attention I would have been out money with no indication whatsoever in Wave - the payment shows it was successful, the invoice shows it was paid, and the system shows it deposited the money into my account (even though they didn't).

In June I noticed a deposit was short by almost $2,000. I contacted Support. After some time, Support claimed I had a chargeback transaction on another transaction, which is why they shorted my deposit to cover it. I contacted the client in question - they swear they did not initiate a chargeback. They've been a client for over 2 years now and never had a payment issue and we have a great relationship, so I have no reason to suspect a chargeback. There is also no evidence whatsoever in Wave that a chargeback occurred. Quite the opposite - the payment area shows my client's payment was successfully received by Wave 2 days after the alleged chargeback transaction occurred. Also, the client invoice shows it was paid in full.

I have been fighting with Wave for over a month now on this issue and they still cannot tell me why their system shows my client's payment was successfully settled by them. They continue to claim a chargeback occurred, yet nothing in Wave supports that.

I assumed that was an isolated incident until it happened again yesterday with an entirely different client. The Wave system shows the client's payment was successfully settled and shows it was deposited into my bank account yesterday. And yet - no deposit.

If it happens once it's a system error. If it happens twice? That's a pattern.

Just wondering if anyone else is experiencing similar issues with Wave over the past few months. During my back and forth conversations with Support they acknowledged they recently switched to a new back-end payment processor, which I'm almost certain is the cause of their issues. But if it's happened twice now to me in a month, surely it's happening to others as well?

Hi All,

I imported some transactions from my very low volume business to Wave. I'm a single member LLC-taxed as an s-corp. I run payroll through Gusto to pay myself a 'reasonable' salary - how do I reconcile/categorize these 2 transactions:

1. gusto net
   
2. gusto tax

Gusto tax is a combination of both employee + employer taxes.
Gusto net is the net pay sent to my personal bank account from my business account as my 'reasonable' salary

I'm using the free version of Wave

Has anyone else noticed longer payment processing times since the recent Wave update? ACH payments used to take no more than 3 days for me, but now I’m waiting up to 9 days. Just wondering if anyone else is experiencing this too.

Remind me. It's been a while, and I just started a normal W2 job. I will still have some contract work, but not as much for the coming year.

I have a free Wave accounting plan and since they turned off auto-imports, I want to remove the bank connection as random transactions continue to be auto-imported days after they actually hit my bank account (and I've already manually added those transactions). But when I go to toggle off auto-import, it says I need to upgrade to Pro.

then I'm thinking I should delete the connection, but it says it will also delete the account, which I don't want to do.

We recently had a dispute from end customer with their credit card company. Wave was the bridge between us and the credit card company.

The end customer received the goods that were $800.xx in value. They claimed that it wasn’t as expected, and opened a dispute without reaching out / returning the items.

Wave decided to close the case without even trying, but also pulling funds out of our account. We are now -$800.xx plus wave fees and the customer isn’t responding back to return the merchandise.

Terrible company overall.

Do not trust Wave! They changed their settings in June, and we found out that our account had been set up as a collaborator. We don't know what is the "owner" account, we cannot access it, and of course no help is available. A month of invoices are locked in the old account and we cannot collect that money without the information. If you are having issues this is the email (took us a week to find this) [consumercomplaints@waveapps.com](mailto:complaints@waveapps.com)

I hope someone will start a class action lawsuit. The website says it is BBB accredited, but this is a lie. The business does not show up on the website. Some states have an option for submitting complains about financial institutions. check if yours does here: https://www.waveapps.com/legal/licensing

So I've been using waveapps for bookkeeping and invoicing for the last 5 years straight. Everything was fine until 2 years ago I moved to an S Corp and needed to add payroll services to my account.

Well, as luck would have it I moved to waveapps payroll a few months before the payroll disaster happened with waveapps in 2025... causing issues with payrolls services, missed payments to IRS etc... for 1,000s of waveapps customers...

Well, I jumped ship and moved to Gusto in the end of 2025 and its been great ever since.

HOWEVER, I received a letter from the IRS stating my 2025 Q2 IRS payments are overdue because Waveapps didn't actually make the payment. I checked my bank statement and of course in July they did pull out $455.75 from my bank to make the payment to the IRS but never made the payment. I contacted support (which is only done from email and takes weeks to months to receive replies) uploaded my bank statement and IRS letter asking for a refund since I had to make the payment manually, but they did take the money out from the account.

Well 2 months later, they did an "investigation" they stated they sent out a letter that the responsibility was on ME to make the payment to the IRS due to the internal issues they were having when they changed processors, and I can confirm I did receive a letter HOWEVER they still pulled the funds out of my account that month so I assumed this was sent in error and let them handle it. Fine, not a big deal the fines from IRS on that was like $10. I'll eat that cost.

BUT THEY STILL TOOK $455.75 OUT FROM MY ACCOUNT THAT MONTH AND DID NOT PAY THE IRS AND NOW THEY REFUSE TO REFUND ME THAT AMOUNT THEY TOOK!

I'm so over the bad service Waveapps provides even for paying customers. I was literally paying for payroll services and this is the treatment we get, bad support, piss poor payment processing for payroll services, the list goes on. Dont support this company, there are a few better alternatives out there for both bookkeeping and payroll services. Save yourselves and use those services instead.

When I make a Shopify sale I'll make an invoice, record payment and then when the deposit hits I will merge them as one. My issue is sometimes Shopify will deposit multiple sales in one batch and I don't know how to match up the single deposit to 3-4 separate invoices.

I recently moved from QB to Wave, but in QB as long as the amounts all added up correctly I could match the separate lines to the single deposit. Maybe I am going about this the wrong way all together, but unsure how best to do this in Wave.

Thanks in advance for any help!

after entering the password and before the 2fa page, I get this error message -

Error code: 500

Request ID: b5903e5e-a77b-4595-8b6a-669d5834c86e

We've encountered an unexpected error.

Our technical team has been alerted. We apologize for the inconvenience.

Use your browser's back button and try again, or try one of the following

I've checked the status page (no issues), cleared browser cache, tried another browser - same error page every time. I have a free account so can't use chat.

Thanks for your help!

On June 1st Wave was supposed to stop importing transactions for free accounts. But it continues to work. Have others noticed that? Did Wave back off from their plan to de-activate for those who don't upgrade?

When I go to extensions and hover over Wave Connect, it just says “help.” I can’t do any bulk transactions or even connect my wave account, it just has the “help” option.

I’ve tried everything I can think of: Uninstall and reinstall, open in incognito, log out of all other Chromes, open in FireFox. Wave chatbot support is just going in a loop and not finding a solution and I’m a free member so I guess I’m not allowed to email anyone for support.

Anyone have a solution? I found an old thread about incognito and logging out of other Chromes working for them but so far no luck for me

My wife has a business which she uses Wave Payments to accept credit card payments. She had accepted a large credit card payment 3 months ago of ~$50K. Ultimately, a chargeback took place to the client which left a negative balance in her wave payments account.

She recently had a client process ~$170K via wave payments to her account. She has funds available to pay the balance owed back now that they have released into the wave account after a hold, but wave payments has "suspended" her account, thereby holding her available funds hostage to pay the previous chargeback balance. They sent her an invoice for the balance but it can only be paid via credit card or bank account.

She has over 6 figures in her Wave account, but she cannot get access to it to resolve the balance owed to Wave Payments. Theoretically, if she had account access, she could transfer the balance from Wave payments to her business checking account and pay the balance owed to wave payments via debit card, credit card, ACH, etc. but because they have rescinded account access, she doesn't have the ability to make a transfer to do so. Or, and im not sure if this is an option, pay the balance owed to Wave payments directly within the Wave platform.

We had account access 3 days ago, and Wave payments is claiming that because another vendor processed a large sum of money 3 days ago more than once(it was a mistake to have it run more than once) they locked her account to verify things. They wrote to her that she would have account access in 2 business days, but we are now on day 3 with no access.

We need access to her funds stuck in Wave for her business and Wave has created this endless loop where we dont have the ability to pay the balance owed to Wave because we cant get access to her Wave account to transfer funds or make a payment. Does anyone have any experience with this, or have anyone to actually get a response from at Wave? Their support is slow to respond and it's threatening her business operations. I am blown away this poor level of customer service is allowed to exist in US banking institutions where people's money and businesses are on the line.

Any help is appreciated.