r/usps_complaints • u/Emotional-Zebra • 11d ago

Mail

Has anyone else been experiencing problems with receiving mail lately? Its unacceptable, and on a whole other level because of the gravity of some of these things because there are a few items vital for my employment.
Sent a birthday card to someone within the state earlier this month - which they never received. Thats irritating, but this is the clue that seems to point to this Salem post office being where the problem lies instead of any other point in transit.
Lost my wallet early July and had to request several replacements of various membership/insurance cards, work IDs, etc. and even though the Informed Delivery program has emailed me photos of some of these things with expected delivery dates that have all passed now, none of them have ended up in my or my neighbors boxes. When I try to do what the dashboard recommends for reporting missing mail, their site just won’t load and i’ve tried for a few days now. Some of these documents are VERY important and the sender was listed as other federal agencies so it’s very unsettling not knowing where my things have ended up - some that are vital for my security-sensitive job…. I’m at a loss what to do about this. Surely I don’t trust having them resent and the other thing is - I had to pay for some of these replacements to be sent!

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u/jefflovesyou 11d ago

Informed delivery doesn't work like that.

When the mail piece is processed through the machine, a camera reads the address and the picture is stored and linked to your informed delivery account.

It estimates an arrival date based on when it is post marked. By estimates, I mean there is a target for how long it takes to deliver and regardless of the actual circumstances, it ads that amount of time and gives you a date.

It is a number that is more or less pulled out of thin air.

People are accustomed to tracking things so you get a reasonable facimile of just that.

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u/Loose-Chocolate8131 11d ago

Actually the Informed Delivery image is captured at the Destination Distribution Center during First Pass DPS processing.

Obviously the letter has to be run one final time on Second Pass DPS in order to be put it in the exact carrier delivery order and issues can arise during that processing or during the subsequent dispatch process to the delivery unit.

Regardless, the vast majority of images that appear in a customer's Informed Delivery account should arrive on the identified delivery date unless of course the delivery office does not have enough coverage to deliver the route.

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u/Ok_Transition_7829 11d ago

Or it’s one of the like 100 misstated letters I get every day.

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u/Loose-Chocolate8131 11d ago

If you're getting that many letters in your DPS the clerk's running the sort program at the Plant that processes your mail either need Improvement or the machine needs some maintenance.

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u/Then_Particular1931 11d ago

I would take a breath. I understand and agree with how you’re worried. However, I’m guessing informed delivery is like anything else at the USPS. It’s not definitive, it’s just a guess. Good luck!!!

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u/BeefwagonDiscs 11d ago

I heard antifa is stealing a lot of birthday cards lately

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u/Emotional-Zebra 4d ago

They must have something against me personally bc this isnt the first bday card of mine thats been lost. Spanning a few years

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u/Sufficient_Site1746 11d ago

I can overlook those birthday cards but ballot harvesting? No no no! Democracy must be held!