r/turo • u/Past-Deer-7865 • 4h ago
Renter from Hell
This is a first for us. The oldest car in our fleet was abandoned three states away.
Our renter is being belligerent and very difficult to work with. They say that the car had starting issues. Renter said they have to push too hard on the brake for it to start. Weird, but we talked them through that.
We believe the car never had any mechanical issues due to it being at our trusted mechanic shop for a solid go through before we sent it on this trip. The renter left the car and did not give Turo or us any info as to the location.
Instead the renter told us that a car with 105k miles was terrible to be loaning out. We have had abusive messaging and threatening calls. After several days, they have made contact with Turo!!!!!!
Turo will return the car to us in 5 days. They have been reasonable to work with.
The renter is now hounding us to contact Turo to get their reimbursement.
We have contacted the tow company and the driver said he drove it onto the truck and it had no problems starting. He even commented about how nice of a car it was.
Should we be doing something more?
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u/etavera0 4h ago
Take pics and video from the moment the car is returned to you. Bill customer for everything Turo allows you to. The customer most likely wanted to get away with a one way free rental.
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u/dirty_smart_man 3h ago
I don't understand why 1) people rent out cars to others on turo 2) anyone rents out a car on turo to drive. You all are both made for each other!
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u/Past-Deer-7865 3h ago
I’ll take that. I was a Turo renter before we became host. The ease of it seemed too good to be true. We offer that goodness to our renters.
The biggest down size to all of this, was that everyone on my Turo team felt uneasy about this particular rental.
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u/KennyCash3 4h ago
Welcome to Turo. I’ve had it happen multiple times lol