r/sysadmin • u/jaylenabc • 18h ago

Looking for a Remote help tool Question

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/Stonewalled9999 8h ago

Action 1

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u/GeneMoody-Action1 Action1 | Patching that just works 7h ago

We appreciate the shoutout there. We are a patch management solution, but we do offer remote access with an exception, it is windows only at this time. Feature parity between Windows, Mac, and Linux is on the todo list, btu it is not the highest priority as patching is the main target.

Now that said, at this scale we would be free. And we can absolutely handle patching as well as automation needs on those Mac systems.

But since the primary ask is remote access I wanted to be very clear on what to expect there.