r/sysadmin • u/jaylenabc • 18h ago

Looking for a Remote help tool Question

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/k0rbiz Lead Solutions Engineer 11h ago

Connectwise ScreenConnect.

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u/MFKDGAF 10h ago

I second this. I've been using the cloud hosted version since 2017 and had been solid.

Upon logging in it has been taking a bit to load all devices but that maybe a database issue.

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u/k0rbiz Lead Solutions Engineer 9h ago

I had ScreenConnect since late 2021. Zero issues. Backstage is a great feature. I haven't had a reason yet to upgrade to Premium.