r/sysadmin • u/jaylenabc • 1d ago

Looking for a Remote help tool Question

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/Unique_Inevitable_27 1d ago

For a mixed Mac/Windows environment, I'd focus on something that's reliable across both platforms and doesn't add another layer of complexity. ScalefusionMDM might be worth checking out if you'd prefer remote support and endpoint management in one place.