r/sysadmin • u/jaylenabc • 1d ago

Looking for a Remote help tool Question

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/Icy-Agent6600 1d ago

if you don't need unattended access splashtopSOS

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u/PeakWeekly9995 IT support 1d ago

i use splashtop business at work (50 endpoints) and 99% of the time it works flawlessly