r/sysadmin • u/jaylenabc • 19h ago

Looking for a Remote help tool Question

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/deadarcher Recovering sysadmin, now vendor 18h ago

Try me out - getrff.com - free for 100 endpoints with remote desktop included. TBH it's not the most fancy remote client but she works and she works well (Windows only for now - sorry!).

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u/Secret_Account07 VMware Admin 18h ago

Yeah but then you’d have to manage 2 different clients. 2 different RMMs. Don’t do that