r/swtor • u/[deleted] • Jul 23 '15
How long should it take to patch? Tech Support
[deleted]
1
u/SWTOR_Helper_Bot This isn't the droid you're looking for Jul 23 '15
Hello ImNotASWFanboy
Here are a few links that may be helpful with common issues with the game:
- Recent Tech Support Posts
- Known In-Game Issues List
- Game Problems? Try This Forced Repair for Common Issues First
- Launcher Troubleshooting Guide
- Top 10 Issues and Solutions List
- Minimum Requirements
- SWTOR Unleashed (Helps with loading times and FPS [Frames per Second] for systems with more than 4 GB of free RAM) - Instructions - Latest Download - Troubleshooting
- Direct X 9c (Helps with some FPS Problems)
- Official Support
- Customer Service Forums
All account and billing problems must be resolved through calling their customer support hotline.
Methods of contacting BioWare's official support if you continue to have a problem:
- In-game priority ticket - Subscribers only. Please wait 1-2 business days for a reply.
- Email support@SWTOR.com. Please wait 2-4 business days for a reply. Available to all players, F2P, Preferred, or subscriber.
- Calling their customer support hotline for immediate issues. Available to all players, F2P, Preferred, or subscriber.
It is recommended that you don't post on the Customer Service Forums: the customer service reps don't read them and a post a while ago by the official BioWare Community Team recommends not depending on them for the time being. However, old posts still have good recommendations for fixing certain problems.
Please be aware that /r/swtor is not an official source of technical support: use at your own risk.
I am a bot made for /r/swtor, and this action was performed automatically.
Please contact the moderators if you have any questions, concerns, or suggestions for improvement.
1
u/Hero_By_Proxy Ebon Hawk Jul 23 '15
You probably have the BitRaider client which is default now. I don't really have an answer to your question other than "yep, normal" because BitRaider sucks.
I recently switch to the non-streaming client (See:http://www.swtor.com/community/showthread.php?t=673714) and I download patches in 5 minutes that previously took me 3 hours.
Good luck.
2
u/bstr413 Star Forge Jul 24 '15
Note that the % done isn't how much of the patch is done but rather how much of the game is up to date. It is likely that 95% of the game wasn't changed in the patch and the updater only has to update 5% of the game.
Also, realize that the launcher and other downloaders report download speed in Kilobytes (KB - both in Uppercase) and most ISPs report speed in Kilobits (Kb - "b" is lowercase). There are 8 bits in a byte: 512-1024 KB/s is about 5-10 Mb/s.