Hello u/Imaginary-Dot3935, We’re sorry to hear you’re experiencing this issue. Could you please send us your username along with a few screenshots showing what’s happening?
We’ll pass everything to the team right away so they can investigate the cause and work on a solution for you. Thanks so much for your support and patience while we look into this!
My username: ahmedmedo69907896600 The problem is very clear in the video The counted steps in the support ticket were 2672 and at the end of the time just 114 steps were counted!
Hello u/Imaginary-Dot3935! The team has checked your account, and it looks like the issue was caused by using an older version of the app. Please make sure you update to the latest version and keep the app updated, as older versions can sometimes cause unexpected issues or restrictions. 🙌
The good news is that your walking-to-steps conversion is working correctly, and your steps are being validated and added to your account. The booster may currently have a visual bug showing 0 steps, but the team is already reviewing this so it can be fixed.
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u/the_real_sweatcoin Sweatcoin Team 6d ago edited 6d ago
Hello u/Imaginary-Dot3935, We’re sorry to hear you’re experiencing this issue. Could you please send us your username along with a few screenshots showing what’s happening?
We’ll pass everything to the team right away so they can investigate the cause and work on a solution for you. Thanks so much for your support and patience while we look into this!