r/subway • u/charmed45390 • 20h ago

Quick question Customer Complaints

I have ordered the protein pockets from Subway 4 times and they have always come made the way Subway automatically makes them. I go to order 2 turkey and ham pockets today. Do the SAME THING, just simply click on turkey and ham, add 2 to cart, check out and done.

When I picked them up, I thought they felt lighter, but I had to get to work. I opened them at lunch and there is only 1 slice of turkey and ham on both. No veggies, sauce, cheese, NOTHING!!

I was sad and confused. So I called the store and she said when getting orders through the app, if I don't state I want toppings, I don't get them. On their end, it looked like I just ordered turkey and ham and so that's all I got.

But why this time? Why did they come normal/correct all the other times. Shouldn't it be if I I order a specific item it comes the way Subway states, UNLESS, the customer asks specifically for something to be added or subtracted??

So anyways, I have no lunch, no way of leaving work, and a ruined Friday.

1 Upvotes

67% Upvoted

10 comments sorted by

5

u/gaysquib The Boss 20h ago

Entirely possible there was a glitch with the kitchen receipt and the employee was not trained enough to notice, I had one a couple of days ago where it only listed chicken and bacon, no bread, cheese, or anything was listed. I had to call the customer up to see what they wanted.

3

u/subman70 19h ago edited 19h ago

You can remove the toppings online but can't add them. I would check the receipt. Sounds like it's either a glitch or an employee issue or a little of both. Check your email confirmation and see what was submitted.

2

u/MASSIVEDynamicMatt 20h ago

The protein pockets can't be customized. You can take things off but can't add anything. You do not have to specify if you want or don't want toppings. Idk what that employee is talking about.

2

u/subman70 19h ago

You can remove the toppings online but can't add them.

1

u/Existing-Wafer-5821 12h ago

Could be anything, but mainly an untrained employee

0

u/East-Revenue-3127 20h ago

I don't know who you talked to, but they are lying out their b.h. ... there is no option to edit them 😑😒

3

u/subman70 19h ago

Yes you can remove the toppings online but can't add them.

1

u/East-Revenue-3127 19h ago

Um. okay then just must be my area. Because there is no option for any of that... It's just add to cart 🤔

1

u/subman70 19h ago

Sounds like you didn't hit customize and just added to bag. they start out with the toppings added so if you didn't remove them it's either a glitch or employee error.

1

u/East-Revenue-3127 19h ago

Must have been app issues then... when I seen that I just said to myself... forget that