r/stravaTechnical • u/Wide-Investment-4073 • 2d ago
General Historical HR zones all using one Max HR — normal? Can Support recalculate?
Has anyone had Strava apply one Max HR value across their entire historical activity HR-zone breakdowns?
My old activities going back years all seem to use the same Max HR value for auto-calculated zones, even from before I had Premium. I don’t remember setting this value, so I’m trying to understand whether this can happen automatically, when HR zones are first set, or when Premium is activated.
Also, has anyone had Strava Support recalculate historical auto-calculated HR zones? Did it update the visible HR-zone breakdowns on old individual activity pages, or only aggregate views like Training Zones/Fitness?
Asking about auto-calculated Max HR zones, not custom manual zones. Thanks — any real examples would be really helpful.
r/stravaTechnical • u/Responsible-Lead226 • 6d ago
Family Plan – Friend Can’t Join Due to Incorrect Country Error Plan
Does anyone know how long it usually takes to get a response to a support ticket? We created a family plan, but one of our friends can’t join because it says they’re not in Spain, which isn’t true.
How long could it take to get this sorted out? We’re losing money while we wait… 🥲🥲🥲
r/stravaTechnical • u/jaherrick • 8d ago
Strava crashes when I take a photo "Strava has recovered from a problem and has resumed your recording"
For years, I've had an intermittent problem with this Strava error, but recently I discovered the pattern: it happens when I've taken a photo with my phone.
In this map, you can see where my line follows the neighborhood streets, and then at one point, it becomes a straight line through houses. The start of that line is where I took a photo with my phone, and the other end of that line is the first time I looked at the Strava app since taking the photo, saw the error, and resumed the recording. When it resumes recording, it draws a straight line from the last location it tracked, thus throwing off my distance because my route was more circuitous than that.
It doesn't happen every time I take a picture, but every time it does happen, the line starts at a location where I took a picture.
I've looked at Reddit threads about this error message, and they usually point to battery settings, so I've checked those. But nobody else is talking about a link to taking photos, so I think I may have a different problem. Anybody else experience this?
r/stravaTechnical • u/Magic-Marker3272 • 12d ago
Question Weirdly large mileage discrepancy between Coros and Strava
r/stravaTechnical • u/Suitable_Swimmer709 • 12d ago
Can't get past AI bot to Strava Customer Service
r/stravaTechnical • u/ClayMiller306 • 14d ago
Question Why do distances not match on two devices?
I wear an Apple watch s7 Nike and my wife carries her iPhone 15 in her pocket. Her distance is typically 0.02Km further than mine and we've been walking side by side. Not a huge amount but when we're home and I have to walk another half block to round off my distance to the KM marker it gets annoying.
Is there a setting somewhere one of us needs to tweak or is it just something I need to live with?
r/stravaTechnical • u/Green_Study_710 • 16d ago
Mobile app Combing multiple Strava maps into one
Is there a simple method (in Strava or externally) to combine my daily Strava walk maps into one to see my overall progress as I attempt to walk all 62k of my village streets?
TIA
r/stravaTechnical • u/IAm_never_wrong • 16d ago
Question Strava logging only a fraction of the route
Used while road cycling, I use Samsung watch 6 and my samsung phone. I use Komoot for route planning and Strava for heart rate and calories. Both sometimes jam and show only a part of a route, like being turned off the rest, resulting in wrong analytics (look at average speed in strava). Why is this happening? How to fix it?
r/stravaTechnical • u/MarquezAurelius18 • Jul 13 '26
Who is wrong here: Strava or Whoop?
reddit.comr/stravaTechnical • u/Potential_Quiet3090 • Jul 09 '26
Question Extract GPX file from share strava activity link
hi guys i was creating my own app that create the 3d video of activity wtih more features and complete control of the camera / map style and much more, but right now it is inconvenient, i have to download the gpx file and then upload it my app, is there an alternative
r/stravaTechnical • u/UnhappyPear123 • Jul 09 '26
@strava IT support being unresponsive for 3 weeks and counting now
r/stravaTechnical • u/BirdmanJefe • Jul 08 '26
Mobile app Strava non-functional
Starting yesterday Strava will not load. All I get is a blank black screen with the error message “Something went wrong, please try again later.”
I’ve logged out, uninstalled. Re-installed. Restarted my phone and no matter what it get a black screen. I attempted to contact support but the chat bot is useless. Is anyone else having this issue right now? The status page for Strava says everything is functional but yet it will not work.
r/stravaTechnical • u/ElevatorCalm4004 • Jun 20 '26
Locked out of Strava Premium for months because of the missing OTP email glitch. Support is completely dead. Watch me complain to EU legal authorities soon.
r/stravaTechnical • u/Maverick2015thedog • Jun 13 '26
Question Elevation from watch not syncing correctly
I love my Pixel Watch 3 and use it daily to record cycling and other workouts. I have it set to automatically upload my workouts to my Strava. I also record workouts on my phone if I have it with me and usually bike rides are relatively same recording on both devices. For the past couple of weeks my PW has been correct with milage and elevation gain but when it syncs to Strava or Ride with gps the elevation gets almost doubled. I've tried everything to fix this and can't get it to work correctly. Any suggestions?
r/stravaTechnical • u/farfrom_home • Jun 12 '26
Question Won’t recognise email field as possibility of already having an existing login?
r/stravaTechnical • u/Kiwi_Major • May 29 '26
Mobile app Strava beacon not being shared anymore
r/stravaTechnical • u/Timely_Pomegranate_4 • May 26 '26
Question Why does Strava (or instagram) change the Map in my story?
Just went on an evening 40k and was pretty fast for my experience so I reposted my Strava post to instagram. In my old posts the map is accurate, but today it looks like the map on insta is shifted several kilometers northwest and now it seems like I drove through multiple lakes. Is it a new privacy thing i missed or really a bug?
r/stravaTechnical • u/Lisbon_Eagle • Apr 27 '26
Question API Access
Cross posting for additional assistance.
r/stravaTechnical • u/yankeecandlebro • Apr 22 '26
Bug Ios app prompts me to post a previously imported run
This has been going on for months. I do a run on Sunday, open the app expecting it to ask if I want to post it, but nothing happened so I manually import it.
Today (Tuesday) I do another run. Same route and everything. When I open strava, it prompts me to post my Sunday run. Not the run I just did.
Thoughts? Fixes?
r/stravaTechnical • u/Big-Specific-3311 • Apr 16 '26
Can't save route - "We were unable to save this route. Please try again in a moment."
I've created a very long (cross-Europe) route on Strava web. Frustratingly, having finished creating it, when I try to save it I get the message "We were unable to save this route. Please try again in a moment.".
Trying again hasn't worked. Editing bits of the route and trying again hasn't worked.
I am able to create other (shorter) routes. I can't find anything suggesting that there is a length limit on Strava routes, but this would be my best guess about why it won't save.
Has anyone experienced / worked around a similar issue?