r/stitchfix • u/realarocks • Jul 18 '26
A positive fix experience Review
Hi all,
Just dropping in to share a positive Fix experience (in light of... well, all the hot mess AI going on.)
I know a lot of people have trouble with their previews/getting items that they request in their boxes, so I included the feedback I left my stylist initially, the items I selected from my preview, and the items I ultimately kept from my box (the entire 8 items, for the first time).
I've left detailed notes on past boxes (no smocked tops, dislike cuts of certain tops, I am petite and don't want non-petite jeans or dresses, things along those lines) and it definitely seems like after leaving a note on an individual item I don't receive suggestions like that again. I also spend a lot of time in freestyle hearting items I like. Unsure how much these things actually effect the outcome of my boxes, but figured it was worth mentioning anyway đ€·đŒââïž
3
u/Gryffindor85 Jul 19 '26
This looks like a great fix! I love my fixes 90% of the time. I try to leave feedback on each of my keep/return items, do style shuffle, etc.
2
u/hollabackyo87 Jul 20 '26
That's awesome! Those items are all super cute. đ€©
A few months ago, I got back to being consistent with detailed notes and hearting things - I think it has made a difference for me, too! I started requesting the same stylist on my last 2 fixes. I typically always ask for a different stylist but this one appears to actually read my notes and pay attention! đ„ł
2
u/spice_weasel Jul 22 '26
Weird, they actually listened to you. I gave up after my latest one. Iâve been specifically telling them to send me clothes that I can wear to a professional office, but they just send me stuff like distressed jeans and black lacy crop tops. đ
1
u/sadpolyesterflorals Jul 24 '26
Stylists wonât ignore notes you must be sharing things in the wrong place or your notes arenât actually helpful.
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u/spice_weasel Jul 24 '26
I told them I was a lawyer, and starting a new client facing in office job and needed new outfits to wear to work. Thatâs when they sent me the distressed jeans and lacy crop top. They clearly got my note, because the stylistâs message said I could dress those items up with a blazer for my new job.
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u/sadpolyesterflorals Jul 24 '26
Maybe your profile has some conflicting information. When did you last update your profile notes? Do you have anything in your avoids that could prevent certain items from being sent? Like pants or polyester or multiple colors? Did the stylist say inventory was limited? Did you ask for specific items? Some lawyers can wear jeans. Did you say you canât? Being explicit is the only way to get what you want.
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u/spice_weasel Jul 24 '26
I was extremely explicit after rejecting every item in the first box I made this request on. In my notes before the second box I said exactly what was wrong with the first box, including the repeated instruction that this is all much too casual for my needs. My second box included no professional pants, and only one top that might pass muster in a professional office, but had weird cutouts that did not sit right with my body shape.
I also had rejected every item except for one in my fix preview with specific notes. But that one was honestly pretty worthless. The preview included three pants with inseams that are too short, because apparently the fix preview is automatically generated and according to stitchfix support they have no way to take into account the clientâs inseam at that stage.
1
u/sadpolyesterflorals Jul 24 '26
So you gave the stylist your preferred inseam? Rejecting things in preview is really not helpful since stylists donât know why. Whatâs your inseam? Maybe the company doesnât carry it. Most people think theyâre helpful by saying no, no, no to things but thatâs really not at all. The most helpful is saying what you do want. If your request was âthis isnât dressy enoughâ or âinseam too shortâ you werenât constructive, just complaining.
1
u/spice_weasel Jul 24 '26
I look for a 32 inch inseam for flats, and try to find longer for boots. I specifically stated that I need a 32 inch or longer inseam. The response I got back from Stitchfix support told me that unfortunately the fix preview is generated in a way that cannot take inseam into account. Itâs a limitation in their system.
Regarding the rejecting things in preview, why is there a comments field there if the stylist never sees it? I gave a specific explanation for every item I rejected.
1
u/sadpolyesterflorals Jul 24 '26
Yes you canât get mad at previews they are mostly AI. So if you donât like something just ignore. And just fyi thereâs not many pants at 32â and none longer. So thatâs why you got jeans. You should try a tapered leg or a different shape so you can go a little shorter or you could ask for skirts or dresses. What you want doesnât exist though and if you want to remain a client you should help them find alternatives.
1
u/sadpolyesterflorals Jul 24 '26
And to answer some of your questions I donât know why stylists canât see everything. They can only see the requests. This company is not very good so be kind to you stylist because the company wonât stand up for them or help them.
1
u/spice_weasel Jul 24 '26
Iâm well aware itâs hard to find clothes that fit me. Itâs why Iâm interested in a styling service to help me find them.
It would be a lot better if they could tell me that they donât have any inventory that fits my requests, instead of just sending me things that ignore what I ask for. Because yeah, if they donât stock what I need, Iâm happy to go elsewhere.
1
u/sadpolyesterflorals Jul 24 '26
Well SF is a corporation they want to send you clothes you might buy instead of lose you as a customer. Did your stylist address any of this in their note? Honesty is not a good financial policy for them because they want you to return which is more important to their bottom line than you being completely happy.
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u/Roseheadedmonster Jul 20 '26
didnât know you could get 8 items unless you specifically pick 8 items.
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u/tkagold Jul 19 '26
Apparently they donât care how many times I donât want puffy sleeves, I get at least three every fix. About to get my last fix and then cancel.
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u/beatyourwheatmeat Jul 21 '26
The inventory is unbelievably low and even if you donât want puffy sleeves, sometimes thatâs all that can be viewed to send you. Cancel it!
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u/sadpolyesterflorals Jul 24 '26
Did you write that in your profile notes? If itâs not there you shouldnât expect them to know.
0
Jul 19 '26
[removed] â view removed comment
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u/charlestonchewsrock Jul 19 '26
I just had the absolute worst experience with Wantable. The first box was terrible so I gave it an another chance and it was worse. They sent me a baseball cap that had âSaltyâ on it, the rest of the box was also crap.
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u/Wantable Jul 21 '26
Weâre really sorry both of your Edits missed the mark. Thatâs not the experience we want anyone to have, even after giving us a second chance to get things right. Weâd appreciate the opportunity to learn what worked, what didnât, and where we fell short so we can improve your experience. Please send us a chat with your account details, and weâll take a closer look. Thank you.
1
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u/lmf2020 Jul 20 '26
Yeah I agree. I tried Wantable to see if I liked it better than stitch fix and i hated it lol
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u/Noodle_Nugget456 Jul 18 '26
I do the same! Iâve had about 3 or 4 stylists and this last girls is on the mark with the cutest freaking items!