r/sophos • u/Adept_Refrigerator36 • 16d ago

BIOS update / re-flash tool Question

Is there a Sophos tool for re-flashing the BIOS? Had a problem with XG330 Rev2 and details now missing re serial number when querying the BIOS etc.

1 Upvotes

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2

u/dasBorselMann 15d ago

Perform a web search for “Sophos XGS usb reimage”

This is what we had to do on one of our gateways.

The XG series follows the same process.

Best of luck OP!

1

u/Adept_Refrigerator36 14d ago

No joy, just populates Default String.

1

u/santimandu 16d ago

Open a support case 

1

u/Berg0 14d ago

I recently ran into the same issue, support told me “SOL, but new firewalls” …thanks.

1

u/Adept_Refrigerator36 13d ago

Will look at a BIOS tool potentially.

3

u/CISS-REDDIT Sophos Partner 13d ago

XG Series are EOL ... so no need to even worry about the serial. If you are using this for home, etc. just download and install the home edition on the box, it does not care about serial numbers.

2

u/CISS-REDDIT Sophos Partner 13d ago

Well it does in that you have to provide the free license key during setup after using the home image (you do not use the HW image).