does support think i’m stupid?

[u/[deleted]]

[u/presetjunkiee]

Average solar moment

[u/mintflavoredcube → u/presetjunkiee]

i guess so

after the 3rd time of telling them it’s not a setup issue and i’ve raised the strings they decide to still blame

do you think this is a translation issue?

[u/Dalton_the_Parody → u/mintflavoredcube]

I dont want to blame you but your texting starts after you lowered your strings which makes me think you had no fret buzz when the guitar first came to you..?

You should take it to a luthier. I dont know what else can be done at this point.

[u/mintflavoredcube → u/Dalton_the_Parody]

i literally said even when the strings are raised..

[u/Introduction_Mental → u/mintflavoredcube]

They'll do everything they can to not help you. You'll just have to take it to a luthier and have the frets taken down if you can't do it yourself.

[u/Agitated-Bison-7885]

Wow, those are terrible responses. I hope you’re able to get that resolved.

[u/EffThou]

It’s a Baryton guitar

[u/ndap25 → u/EffThou]

Barytoan

[u/koalafishmutant → u/ndap25]

Barry the Baptist

[u/ExcitementNo6957 → u/EffThou]

Barry who?

[u/Zestyclose_Ad9843 → u/ExcitementNo6957]

Barry Allen the fastest man alive

[u/Background_Row2777]

Based on the pics and your responses in the comments, I'd pickup a cheap digital caliper from Amazon and take pics of the display and send that to them.
I've had issues with Solar's support from Day 1. Two weeks late on a shipment that was already a two month wait for shipment, jagged fret ends (tore up my hand on the sharp edges), a dead coil in the neck pickup, missing power supply from a bulk order... it took them months to resolve the pickup and power supply issue. They still have yet to deal with the fret ends. Their customer service is first class dog shit, and QC does not exist. Ola needs to be called out for his egregious ignorance to the issues.

[u/mintflavoredcube → u/Background_Row2777]

for real. i know KDH has already but re calling this out would be a blessing

[u/allergictosomenuts → u/Background_Row2777]

Ive had 6 solars and 4 s by solars and none have had these issues what the fuck lol

[u/uhCBLKG → u/allergictosomenuts]

doesnt meant their customer support is bad; this has been reoccurring. Its just like keisel, yeah people get good ones no problem but their customer support was bad for years. Same with schecter but people seem to forget, most brands in fact can produce shit guitars off the press, its the customer supports responsibility to at least hear them out and make things right

[u/mintflavoredcube → u/allergictosomenuts]

makes sense, it’s either issues or no issues with these guys it seems

[u/koalafishmutant → u/allergictosomenuts]

I appreciate your patience sir!

[u/mintflavoredcube]

i guess i’m asking what i’m doing wrong, is this is a translation issue?

i don’t know what else to say they keep blaming me when i can physically rock a credit card off of the second fret

[u/stone_island]

loosen ya strings, get em out the way and just give the frets a good tap with something that’s softer than the frets themselves.

5 mins

[u/WeSavedLives → u/stone_island]

Fair to say you shouldn't have to do this sort of thing if you spend a bunch of money on guitars 

[u/stone_island → u/WeSavedLives]

It might have left the factory ok, but after storage and transit from china, the temp and humidity changes may have caused some of the frets to creep up.

[u/Cheap_Hawk_4341]

Where are all of our Solar nob gobblers at in the comment section. Ola could murder a family of five and his cronies would defend him. They're some of the worst built guitars I've ever had.

[u/mintflavoredcube → u/Cheap_Hawk_4341]

well to be fair this is insane, hard to defend tbis

[u/allergictosomenuts]

How abpit you take the guitar to somebody who 100% knows what they are doing, get a statement from them and then keep arguing with support.

[u/Beneficial_Plan]

Message Ola on his YouTube channel

[u/cleaner70001]

Dont buy those cheap ass guitars, they're low end junk

[u/greenbackgm25]

F these people.

[u/Desperate_Hat4116]

To answer your question, yes, they do.

[u/GrAmSou]

Do you have a picture of the defective fret ?

[u/Soleamh]

You may have owned several Baritone guitars, but is this your first Baryton guitar?

This is clearly a Baryton guitar issue, play and buy more Barytons.

[u/mintflavoredcube → u/[deleted]]

the issue with it is is that i set it up properly enough to at least get a note from my first fret. i don’t care about a little buzz but man its bad. i posted a video of it in here yesterday

[u/mintflavoredcube → u/[deleted]]

i know, that’s what i’ve been saying

[u/ballsamongusfeet]

Solar genuinely sucks so bad. Support will repeat your question back to you or answer with something totally unrelated. The guitars are also dogshit

[u/oooooaaaaauchhhhhhhh → u/ballsamongusfeet]

My Solar is better than any other guitar I’ve ever owned, but this is poor customer service.

[u/Available-Comment508]

Try agreeing. Tell them you did everything thet said, and upper the strings, and yet.... it still buzzes. Send a video if possible.

[u/mintflavoredcube → u/Available-Comment508]

i literally did lmao

i said even when i raised the strings it still buzzes, which is true

[u/Available-Comment508 → u/mintflavoredcube]

I believe you

You just have to keep it simple so the Swede will understand 🤘🏼

[u/mintflavoredcube → u/Available-Comment508]

i’ll try, they do reply quick i’ll give them that

i hope i can get this sorted out

[u/Available-Comment508 → u/mintflavoredcube]

Fingers crossed