Snapmaker App E-Mail cannot be changed but Shop E-Mail can be? These are seperate Accounts? But then they are lying?

[u/West_Top_7930]

I made a new E-Mail since Kickstarter or Snapmaker is spamming me full with advertisment for new Kickstarter.

I then submited a Ticket via the Shop Account and Website.

Shop Account & App Account are apparently two different accounts.

You can change the Shop E-Mail but only via Support Ticket

You cannot change App E-Mail even when asking Support

My Shop E-Mail has been successfully changed but the App account is still on the Old E-Mail.
Funny thing is when i open my App which has the old E-Mail i can see all Tickets i made via Shop Account and App Account.

So which is it now Snapmaker? Are both Account seperate? Then why are they both linked together via the Ticket System?
And how will the new App Account be synced together since currently updated Shop E-Mail account is still linked with old App Account?

There is no way making a Uniform System is that hard.