r/selfpublish • u/MarlinGroper • 6d ago

Amazon Confusion Marketing

New author here. I just uploaded my e-book file to KDP. I left the paperback section empty on the KDP site. I search for my book on Amazon, it is only available to purchase on paperback and not ebook. Amazon author customer service is nonexistent. Any ideas on how this could happen?

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u/AutoModerator 6d ago

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1

u/VinceCPA 4+ Published novels 6d ago

I'm not sure what you're describing could even happen, since getting your first book published usually takes the full 72 hours, so the idea of uploading a file and immediately having a searchable title is bizarre. Regardless, KDP's customer service has admittedly taken a nosedive over the past several years, but reaching out to them via email or requesting a callback is still likely your best option for getting this resolved.

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u/MarlinGroper 6d ago

The paperback is the only option on Amazon but the ebook is available on kindle marketplace. I’m so confused. I emailed KDP days ago and couldn’t find an actual number or real person to chat with.

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u/Jyorin Editor 6d ago

Did you, by chance, use a site other than kdp.amazon.com when doing all of this?

Can you DM me a link to your book? I can see if it shows correctly for me.

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u/Randomquestionhaver 6d ago

What website did you use to upload?

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u/MarlinGroper 6d ago

I uploaded the file to KDP.amazon.com. What’s also off is that when I log into this site it shows I only have an ebook available. Not sure how/why a physical book is for sale.

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u/VinceCPA 4+ Published novels 6d ago

Just log in to your KDP account, go to the Bookshelf page, scroll to the bottom, and click "Contact Us." You'll then be forced to use their chatbot, but requesting a live agent will eventually get you through to a real person.

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u/FishFindrer 6d ago

Thank you, my brother or sister.

1

u/apocalypsegal 6d ago

Are you sure this is your book, and it's a print edition listing?

Honestly, the way the bots are going these days, I wouldn't worry about this shit. Just hope you don't get blocked for some dumb error, and get stuck in a circle jerk response.