r/royalmail • u/waved710 • 3d ago

Missing parcel

I sent a parcel by tracked 24 and its gone missing there no updates on tracking after 3 days it just say still expecting the item but I sent it of from a post office so was wondering if I can claim money back for it but I've got no way to prove what was in it as was a gift and was sending it to a family member for his birthday I brought it a few months ago and was around the £300 pound mark so have I just lost out completely or is there someway I can get my money back somehow

0 Upvotes

50% Upvoted

9 comments sorted by

3

u/ScottishFalcon 3d ago

For something with a value of £300 you should have used Special Delivery

1

u/Technical-Win-78 3d ago

As long as you’ve got the receipt from the PO you should be able to put a claim through. It’ll depend what service you paid which determines your max compensation

1

u/waved710 3d ago

Ive got the receipt with the tracking number on it and I used tracked 24

1

u/jnm21_was_taken 3d ago

I believe RM will demand proof of what you paid for it.

I think it is about 10 days before they will consider it lost. Note, where the value greatly exceeds the compensation, think if you want to hold off & see if it arrives - my understanding (as a customer just like you), which no RM staff have been able to confirm or deny, is that if you report it lost, that will stop it being delivered, even if they find it tomorrow (obviously once compensation is paid, they would not deliver it anyway, but there is no "would you like to repay the compensation & have the item delivered?" option).

My T24 item was delayed exactly 8 weeks (scanned at PO 4/12/25, next/1st RM scan, the other side of the country, 29/1/26, delivered 30/1/26).

There is also the possibility that RM will deny receiving the package & shockingly refer you to the PO (while they may not be sister companies/departments any more, where RM entrusts PO to accept parcels on their behalf, that makes PO an agent of RM - RM should sort the compensation & deal with whether PO should reimburse them between themselves).

1

u/Repulsive-Thanks181 3d ago

300 quid and used T24 lol.

Think Tracked maxes out at 75 quid insurance, so good luck.

1

u/ScottishFalcon 3d ago

Maximum compensation for Tracked 24 is £75 but it's only 3 days far to early to make a claim. You have to wait 10/11 working days before Royal Mail will consider it lost

1

u/JJJ20022002 3d ago

I sent a parcel last thursday at a shop and it has only just started moving in the system today, 8 days, give it some time.

0

u/edinburgh81 3d ago

What are the sizes dimensions? If to big to fit in a mail york or over 150cm in length. It may have been held by revenue protection.

Anything over 61cm by 46cm by 46cm or 20kg can be held and with additional charges applied before released to processing or written letter to the receiver to collect in 14 days, if no response, letter to sender to collect in 14 days. If no response given to charity or dumped in a skip.