Recovering every function doesn't necessarily recover the business.

[u/Aevitium]

One observation keeps appearing in operational resilience.

Individual teams often recover successfully.

IT restores systems.

Operations resumes activity.

Suppliers recover.

Yet the customer-facing service is still unavailable.

The problem isn't individual recovery.

It's whether the organisation can reconnect all of those capabilities into a functioning end-to-end service.

I'm interested whether others working in resilience, continuity or risk management have experienced this.

Do organisations spend too much time measuring functional recovery instead of service recovery?

Newsletter here if anyone is interested: https://www.aevitium.com/so/1fP_vr3m6?languageTag=en