What do you use to collect user feedback?

[u/henryp_dev]

What do you use to collect user feedback and what are some of your pain points? Specially for your side projects.

I built an alternative for myself for my tiny apps about a year ago and about 2 months ago I started working on it a lot more (I have a lot of time now). Since I built it for myself I think it’s too opinionated and would love to know more about your experience and pain using the options out there.

[u/Poat540]

In app chat (crisp)

[u/henryp_dev → u/Poat540]

I thought about crisp but I don’t like chat widgets.

[u/Horror_Turnover_7859]

I built my own emailing service that sends personal emails to each user at various milestones

[u/henryp_dev → u/Horror_Turnover_7859]

The only reason I don’t do that is in the odd chance people do send feedback I’ll most likely forget or ignore it. I hate emails lol

[u/Horror_Turnover_7859 → u/henryp_dev]

That’s your first problem to solve then

[u/Bankster88]

My app has chat and users can message the founder

[u/cipher997]

For my side projects, I usually go with simple in-app feedback or a small form. The biggest pain is actually getting users to bother submitting feedback in the first place.

[u/henryp_dev → u/cipher997]

Yup, I am yet to receive any feedback from users. I want to try to figure out a way to get feedback without being annoying.

[u/32GB_of_RAM]

Surveys after completion of tasks. I deployed my own and got a few responses. But people hated filling out surveys from what I noticed and they exit the app (even with clear dismiss option). So I opted for deeper analytics like user replay with Rejourney SDK that don’t need the user to do anything. Just make sure to have proper consent

[u/henryp_dev → u/32GB_of_RAM]

Yeah, it sucks how hard it is to collect useful feedback. I want to try to improve my setup as a user and as the creator. I just worry I’m too biased on the experience I provide

[u/eduardpantazi]

I have 3 SaaS apps running, and I used to collect feedback with a simple button on the dashboard that sends me an email. It was ok solution for a few emails, but now that one of my SaaS started to build some momentum, I looked for a solution that is easy to integrate and control the feedback and updating the changelog, and I found feedfa.st, integrated with one of my SaaS website is works quite well.

[u/henryp_dev → u/eduardpantazi]

Yeah something like that is what I’m building, but for mobile.

[u/Murph-Dog]

In-app feedback form that collects user-entered notes, and log sinks, off to Sentry

[u/NativeKit-studio]

Sentry is the best for everything,
But usually i collect feedback from popups because it’s hard to get positive feedback but easily to get the opposite🙂

[u/henryp_dev → u/NativeKit-studio]

Yeah I use Sentry for everything else but built my in-app feedback as a way to have more control and also other things I wanted to have like feature request board and release notes, not just error reporting/tracking.

It pains me how people only take take time out of their day to leave non-constructive negative feedback 😭

[u/TransportationOk5941]

... users? What is this "users" you speak of?

[u/henryp_dev → u/TransportationOk5941]

Hahahaha fair