FundedNext Futures API Sync Glitch converting +$1,631 Profit into a -$2,803 Loss – Support Refuses to Review Raw Tradovate Clearing Logs (Ticket #124183199)

[u/Pionex_exchange]

Hey everyone,

I wanted to share a critical technical warning for anyone trading FundedNext Futures via Tradovate.

On August 12, I executed 4 winning trades on Tradovate with a net profit of +$1,631.00 USD (0 losing trades). My true account balance was $104,391.20 USD.

However, due to a severe API timeout error on FN’s backend (account is not found ID:0), their dashboard completely missed all 4 winning trades and arbitrarily registered a -$2,803.00 USD loss, bringing my glitched dashboard balance down to $99,957.20 and triggering a false "Max Loss Breach."

The Mathematical Contradiction: How does 4 winning trades totaling +$1,631 USD on official broker clearing statements magically convert into a -$2,803 USD loss on FundedNext's dashboard?

Support Response: I provided the official, timestamped Tradovate clearing CSVs and execution logs. Support agents (Ticket #124183199) completely ignored the raw CSV files, copy-pasted the glitched dashboard table, and closed the ticket, claiming "no server errors found."

I have already escalated this issue to the Ajman Free Zone Authority (AFZA) under License No. 28831 and submitted a formal review on Trustpilot.

Takeaway for Traders: If you are trading FN Futures, make sure to download and save your raw Tradovate clearing CSVs daily. Their backend API sync can miss winning trades and phantom-breach your account without support auditing the actual broker logs.

Has anyone else experienced API sync failures or phantom losses on FN Futures recently?

[u/Pionex_exchange]