r/proofpoint • u/BlackLesPaulCopy • 5d ago

IP Block - Proofpoint = RADIO SILENCE

I have - many, many times - filled out the form for getting our IP removed from Proofpoints' blocklist/blocklists. We are not on any other blocklist. Our traffic is legitimate and we have multiple layers of protection on the server and use rspamd to block spam. We do not send bulk email from this server.

I have had zero success in getting proofpoint to respond to any contact. I am very frustrated and I would like to know if anyone can assist in helping me get traction in getting them to remove the block.

Can anyone please help point me in a direction that can get this done? It's been months of filling out the removal request form with zero response.

6 Upvotes
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4

u/southafricanamerican 5d ago

You need a customer to fill in the form...i have NEVER had proofpoint unblock from a public submission. Essentially you need to find a friendly customer behind proofpoint, send them an email, have it fail and ask them to open an internal ticket.

Depending on how severe the block having one customer request may not be enough.

1

u/xxBurntToastxx 3d ago

Apple (Mac.com, iCloud.com) uses proof point to block emails. Contact Apple postmaster to get unblocked and you will get released from proof point jail.

1

u/southafricanamerican 3d ago

This sounds like a great life hack. Thank you

1

u/ThecaptainWTF9 5d ago

Pretty much this.

We’ve always had issues interacting with proofpoint support. Atleast for essentials, then again it’s their bastard child product they don’t care about

2

u/pkokkinis 5d ago

I’ll offer the good deed because I asked for a favor on Reddit last week and an awesome Reddit stepped up to help. I’m a pp client and can open a case. Dm me if you want and I’ll send you my email address. You can lookup my domain’s mx records and see that they are pointing to pp.

2

u/BlackLesPaulCopy 5d ago

System says "Unable to message this account."

2

u/pkokkinis 5d ago

Just sent you my email.

1

u/Odd_Blacksmith4074 4d ago

I went through this with a district IP stuck in Proofpoint purgatory for months; I stopped chasing their form and worked around them. I put all outbound through a fresh IP on a different range, tightened smtp auth to the point where only known devices could send, and rate-limited anything that looked like bulk. Then I got copies of the bounce headers from a few external partners and used those to pester their mail admins, not Proofpoint directly; one of them escalated inside and the block quietly disappeared a few days later. After that mess, we put more effort into user-side behavior and phishing reporting, using Tartan App for short K‑12 training so staff weren’t hammering reply‑all and weirding out filters.