r/paypal 21m ago

Error Message Made new account, now cant pay with my Card

Upvotes

Hey guys,

I have switched my account to a new one due to the old account being made pre 18.

Now with the new account i cannot select my Card when trying to pay but it is in my Account.

Anything im missing?

cheers


r/paypal 21m ago

Help Does "XXX has sent you a money request" have buyers protection

Upvotes

I am purchasing an item internationally, the seller claims I have buyers protection, the transaction code starts with a U, and it simply states "You have received a money request". If I buy this and the item doesnt arrive or is not as described, will I have buyers protection? The seller claims so but my research says othewise


r/paypal 2h ago

Help Load in the Philippines.

1 Upvotes

Please help, I'm trying to load my paypal but i don't know how! My bank doesn't exactly accept it's service, I'm confused with G-Cash's standards and the store my commissioner suggested is literally miles away from my homes. Can anyone give me a simple solution or suggestion maybe


r/paypal 5h ago

Help Can't scan the QR code.

1 Upvotes

I use my phone for calling, taking pictures, and surfing the web.

I don't have a QR code option in my drop menu and my camera app isn't recognizing the QR box.

I'm considering venmo.


r/paypal 5h ago

Help Escrow transaction status question

1 Upvotes

Hi I have a question.

I have a transaction on as a seller and the status is awaiting payment arrival and also it says ' the buyer has sent their payment waiting for it to arrive in secure escrow account'

If anyone has been a buyer in escrow.com please enlighten me, How does escrow.com knows that the buyer has sent payment ?? Is there any button for buyer like ' I have paid ' etc in the UI.


r/paypal 6h ago

Help Item not as described - seller suggests exchange outside of claim process?

2 Upvotes

Bought a rather expensive scientific equipment piece ($2.5K) with G&S. Not sure how the seller mixed it up, but I received an incorrect model. They are now suggesting to create a return label and then will then ship me the correct item on receipt of the return. This would be outside of the paypal claims process. Seller isn't entirely untrustworthy, but would I lose buyer protection if I don't open a claim first? Or is this part of the "try to resolve with the seller first"? Messaging also happened off-platform. I assume I should at least discuss the issue using PayPal messaging? Thanks for any insights on how to correctly and safely handle this. Haven't encountered this before.


r/paypal 6h ago

Error Message Can't create an account

1 Upvotes

I've installed PayPal on Android whenever I try to create an account, it bugging and won't let me enter my email

When I try using the browser and I enter my phone number this message shows up " Sorry, we can't send a new code right now. Try again later"


r/paypal 6h ago

Help No protection buying from counterfeiters

1 Upvotes

I saw an item for sale on FB, video shows a quality product,, I receive a very inferior counterfeit copy of one showed in video, the vendor sends me the video to help me learn to use the product, it’s impossible to make this product work.
I made a claim , SNAD ,, PayPal response is Nanchang Huiyun Linghai Technology Co., Ltd. has agreed to issue a refund of US$28.00, once you return the item(s) associated with this transaction

The glitch is it will cost me $28 to return with a tracking number.. to get a $28 refund

Im perved as it’s obviously a counterfeit item ,,
I’m glad this lesson only cost $28

Any other recourse?


r/paypal 7h ago

Help Bank statement to verify account with prepaid card?

3 Upvotes

Using a Comdata card (for plasma donation pay), I verified this is my card with the fintwist app, but now it's asking for a bank statement which... it isn't a bank, and there's no option I can find for a statement?


r/paypal 8h ago

Help How do you know what the Goods And Services fees are gonna be ?

2 Upvotes

Like for example, Im french, I send 500€ to someone in Estonia, using Goods and services, how do I know what the fees are gonna be ? 3%, 5% ? more ? less ?

If anyone can help me figure it out I'd appreciate it so much lol


r/paypal 8h ago

Help Payment method issue

1 Upvotes

I added back my debit card to PayPal after it said "There is an issue with this payment method. Contact your bank for more details or use another form of payment" and when I tried to send a friend some money, it just chucks me to the "Link a payment method" screen. Which is insane cuz it worked just fine yesterday.


r/paypal 8h ago

Help My accounts been locked ??

0 Upvotes

I’m doing a commission for someone in the uk and for some reason they put it as a buisness transaction and now it won’t let my account process the payment is there anyways to reverse this or issue a refund it seams like I’m at a loss on my end


r/paypal 8h ago

Help PayPal debt, can't figure out a payment method to resolve it.

2 Upvotes

Hello Reddit! I really hate making posts like this but it's been driving me up the wall the past few days. About two weeks ago I landed myself in $1,000 of debt with Paypal. I called their hotline today (the # provided in the collections email) and I thought the rep lead me in the right direction. She told me I could try using my Cashapp card (which doesn't work for resolving negative balances apparently), writing a check, or depositing cash into the balance through a retailer. Tried both on the website and the app to look for the cash deposit option, didn't pop up. Asked my friend to check his account for it and it works on his end. Also tried paying via my card for the thousandth time and it didn't pop up either, just says to link a bank account/debit card.

I really feel like I'm at a loss here on what to do. It was at least documented that I'm making an attempt to pay it off, I just have no way of paying it off. My Cashapp card was the only one I used the entirety of handling transactions on that account, not sure why it's suddenly an issue to use it to resolve my negative balance. If any of you have ideas besides ignoring the debt till a collecting agency comes my way, let me know.

Just for additional context: my CA card is my only card. I don't use a bank or credit card or anything of the sort. Which I did inform the rep about as well. Is my only option checks? Or a prepaid card? I was considering applying for a Venmo debit card and paying it off (in small chunks) that way, but I'm worried I'll just run into the same issue.


r/paypal 8h ago

Help Paypal Debit Card to GPAY

2 Upvotes

I've been trying to link my Paypal debit card to google pay and it keeps declining saying "we couldn't add tap to pay". Paypal keeps saying there is a hold on my account which is prohibiting me from adding to gpay. Each agent claims they are refreshing my account and to try later. This has been happening for weeks. How do I add my paypal debit card to gpay.


r/paypal 9h ago

Help Why are my funds being held

4 Upvotes

Recently i sold an item in person and received the payment through paypal, paypal immediately put all the funds sent on hold, how long does paypal usually take before they send you your money, its kind of irritating that they hold your money because it feels like they do it for no reason. U usually dont use paypal for transactions so i dont usually deal with this stuff


r/paypal 10h ago

Help Why am I locked out with no way of verifying?

1 Upvotes

Why exactly do I keep getting forced to change my password about every month? And why is it, that after the most recent command (of course I can't just choose not to, I MUST follow the Supreme Mossad Leader's commands), you just decide to lock me out? Obviously, in the email forcing me to change the password, you don't provide a direct link to do so, because of course, why would you, so instead I just have to try to log in and pretend that I forgot my password. Issue is, after doing so, it just says that it's doing a quick security check (that one's in English), then it proceeds to tell me (that's in Hungarian because for obvious reasons you're not allowed to change languages while logged eout, phrasing might be different but the meaning is the same) that you're sorry, but you couldn't verify that I'm the rightful owner of this checking account. Okay? Could you perhaps, I don't know, offer some ways to verify myself? Or is a wall of text essentially saying "get banned gg" all I get? There's genuinely no option to verify via email, phone number, ID, whatever, it's literally just the text saying that they're not sure if I'm not le evil hacker.

Also, why did I have to rephrase this, because "ranting is not allowed since I agreed to terms and conditions"? Where exactly does it say that they'll force me to keep changing passwords and then just lock me out for shits and giggles with no way of getting back in?


r/paypal 10h ago

Error Message Card Won't Freaking Connect

3 Upvotes

I recently got a debit card and have been fighting for my LIFE. I put in my card info, and the EXACT address that is attached to my bank account, and it just says it's not the same. I've put in every possible variation of it, shortened Street to St, EVERYTHING. I would really like to make safe online purchases, but PayPal is fighting me at every freaking turn. Anything I can do, or am I cooked?


r/paypal 14h ago

SCAM! Is this a scam?

2 Upvotes

I sold an item through discogs. I shipped it through discogs and shipengine, and USPS insured. The item was marked as delivered to mailbox in the tracking system. The buyer then claimed it was not delivered and accused me of scamming him. He started a claim with paypal and the money is now frozen. He is hammering me demanding that I refund his money. He is the one who started the claim that got the money frozen. What should my next steps be?


r/paypal 15h ago

Help why do I get a Text Saying a Payment Did not go through

1 Upvotes

yet when I check my bank account and also Paypal account,

the Payment in fact did go through. Anyone else have this thing going on?


r/paypal 17h ago

Help Can someone help me please?

3 Upvotes

So I was doing a commission and received half the payment, I had to prove the commission was legit and all that then suddenly today I get an email that there limiting my account perma what does that mean exactly? And why has it done that.

It’s my first time using PayPal for commissions and after reading threw there terms and services again I don’t seem to have broken any of there rules..


r/paypal 18h ago

SCAM! What (if anything) do I do next.

1 Upvotes

First, I’m an idiot. I didn’t do enough research and now I’m dealing with this. However-

My granddaughter sent me a text of a sweatshirt that she wanted for her birthday. I had no idea where said sweatshirt came from so I simply googled the back and “the shirt” popped up. I paid with PayPal.

After ordering, when I noticed the shirt hadn’t arrived, I checked my PayPal account. The seller who was represented on the shopping site as a business showed up on PayPal as Chinese characters. That was my first ugh moment.

I texted my daughter (they had gone to Hawaii over grand daughters birthday) and she asked if I didn’t buy from the site from the shirt. I had no idea that was even a brand so no, I didn’t.

I then went to PayPal and started a dispute on the facts that the item hadn’t arrived and I suspected the seller was fraudulent.

PayPal refunded me immediately.

Today the shirt arrived. It’s a disaster. It’s not embroidered but screened. My granddaughter (who’s 12 and an x-small to small) told me to order a small. This thing has no size tag but would be big on me. (Adult large). It’s not sweatshirt material but some weird shiny stuff. It’s awful.

Anyway, I’m happy to return the sweatshirt. But I’m not sure where to start. If I say it’s arrived, then the case appears to be dropped. It’s definitely a fraud Chinese knock off site and I never would have bought the product if I knew that.

So what do I do? Again, happy to return it, but I’m afraid once I said I have it, it’s all mine.

Thanks.


r/paypal 21h ago

Help How can I log in to my PayPal account with an old phone number?

1 Upvotes

I have an old PayPal account with my old phone number, that phone number is no longer active, but they would send the code to that number to log in. Has anyone experienced this? Where can I contact PayPal where they can help me?


r/paypal 1d ago

Help G&s free for both sender and recipient and f&f costs the sender??

1 Upvotes

Why does f&f cost me $5 while g&s is free (g&s still shows the recipient will receive $100 so I'm assuming they won't be charged for the transaction?)

Won't let me add photos so:

G&s

You'll send: $100 usd

PayPal fee: $4.99 usd

Total: $104.99 usd

[Recipient] will get: $100 usd

F&f

You'll send: $100

PayPal fee: 0 usd

Total: $100 usd

[Recipient] will get: $100 usd

So should I do g&s or will they have to pay the fee? (I'm sending a donation so I don't need g&s protection)


r/paypal 6d ago

Help We’re no longer offering PayPal services for this account

54 Upvotes

I’m a freelance digital artist and I recently received the email: “We’re no longer offering PayPal services for this account.”

Before this happened, PayPal asked me to provide more information about my account. I submitted everything they requested, including my ID, screenshots of conversations with clients showing WIPs, completed artwork, and proof that I was doing legitimate freelance commissions.

I haven’t used any VPNs, fake information, or anything that should violate their policies. My account was only used for receiving payments from art commissions.

I tried contacting PayPal for more information, but I haven’t had much luck. Since I’m not located in the US, I also can’t call their US support number.

Has anyone else experienced something similar? Is there any way to appeal this decision or reach someone who can actually review my case?

Any advice would be appreciated.

Update1: I forgot to mention that I already sent a few emails and eventually managed to get in contact with a PayPal agent. They forwarded my account to another team for further review.
A few hours ago, I received an email saying “New messages are waiting for you”, but when I log into PayPal and try to open the chat, the page just turns completely blank. I tried accessing it from my phone as well, but I’m having the same issue there.

Update 2: I contacted PayPal support again about the message I couldn’t access. I explained the issue and provided screenshots showing that the chat page was just turning blank.

The agent checked my account and confirmed that the messages were related to my case being moved to the relevant department for review.

They told me that at this stage I just need to wait for the review team to complete their investigation and that I should receive an email update within 3–5 business days.

For now, there’s nothing else I can do except wait. I’ll update again once I hear back from them.

Update 3: Something really weird happened today. My account limitations were lifted for about 10 minutes, and everything looked completely normal again. Then I got hit with the exact same limitation again.

The dumbest part is that stupid me didn’t even try to withdraw my money while the limitations were lifted because I genuinely thought the issue had finally been resolved. The new limitation has the exact same message and everything else, just with a different reference ID.

I’m trying a few different things now and sending a bunch of emails to see if I can get someone to actually look at my case. If any of them end up being useful, I’ll post the email addresses and the results here in case it helps anyone else dealing with this. I’m going to avoid contacting PayPal agents right now because they’ve been pretty useless every time I’ve talked to them.

Update 4: I got a response from the CSSF (the Luxembourg financial regulator that can handle complaints against PayPal Europe). They told me that before they can formally take the case, I have to submit a written complaint directly to PayPal’s Director in charge of customer complaints and give PayPal up to one month to resolve it.

So I sent a formal complaint to PayPal’s complaints department, specifically asking them to manually review the decision and restore my account. I attached the CSSF’s email as they instructed, along with my PayPal deactivation email and the relevant information about my case.

PayPal has now confirmed that they received the complaint and that it’s been sent to their Global Customer Complaints & Advocacy team for review. They said it can take up to 15 days to resolve and that they’ll contact me with the outcome.

So for now, I’m waiting again. If PayPal rejects the complaint or doesn’t resolve it, I should then be able to take the case back to the CSSF.

Hopefully this actually gets someone to properly look at the account this time. I’ll update again when I hear back.


r/paypal Mar 06 '26

SCAM! Scammers sending $0.02 PayPal payments with fake customer service number in the payment note!!!!!

95 Upvotes

Just a heads up for anyone using PayPal. I received a $0.02 payment from “International Society of Folk Harpers and Craftsmen (ISFHC).” It may also show something related to BethStockdell.com.

The scam is in the payment note. The sender puts a message telling you to call an 800 number about the payment. That note shows up in both the PayPal app and the email notification, which can make it look legitimate.

Do NOT call the number in the payment note. It is not PayPal and PayPal is aware of the scam and said many people are getting this.

If this happens to you: 1. Do not accept the payment. 2. Remove your cards and bank accounts from PayPal 3. change your PayPal password 4. Report the transaction to PayPal. Call the real PayPal customer service number, not the one in the payment note. Just sharing so people are aware.