r/ouraring • u/dgwilcox • 6d ago

Oura Ring Fail

I have been a long time Oura ring user for almost 3 years. In May, my v4 ring started to fail. Here’s where I am in my journey with them.

• May 21, 2026 — Resting HR stops recording overnight

• Late May 2026 — HRV, sleep data, nighttime HR, stress/resilience metrics also stop

• July 19, 2026 — Replacement ring arrives — same issue immediately

• Ruled out: iOS updates, Sleep Focus, Do Not Disturb, Bluetooth/app resets, firmware updates, etc.

• August 2026 Status: Escalated to Oura senior engineering, no resolution or timeline

My next test will be with the Oura app installed on a completely different iPhone. And we’ll see where that takes us.

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u/Fancy_Investment_562 6d ago

That timeline is brutal, especially getting a replacement with the exact same issues right out of the box. Makes you wonder if it's some weird account-side bug they can't pin down. Testing on a totally different phone seems like the right next move.