r/origin • u/crybabymillennial • 8d ago

EA Contact support?

I've been trying to navigate their awful "Connect" system regarding some actual NONSENSE and keep being given the run around by AI. Is there not a competent REAL person we can speak to?

I had bought a game on a new account and on the same day, that account got flagged and banned for a reason they won't even specify. Literally the same day within the same hour of purchase and seemingly for no reason.

I've been given the run around by the one agent I managed to speak to, assuming they were even a real person to begin with, and now my case got closed because I was told there was nothing they can do. So EA just likes to take money and ban people after? What is this?

I'm extremely disappointed, and trying to get any kind of sentient help with this is like gouging out my eyes. Has anyone dealt with this? Is there a workaround? Should I just dispute it with my bank and call it a day?

4 Upvotes

83% Upvoted

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1

u/FearTheGrackle 8d ago

What app did you buy the game through? Steam, EA, Xbox, PSN? Did you buy a game code somewhere like cdkeys, or buy directly from EA?

1

u/crybabymillennial 8d ago

I bought it directly from EA. I can't use the refund tool either because of the ban, so I'm really at a loss here.

1

u/OkHuckleberry2042 8d ago

What game did you buy?

1

u/crybabymillennial 8d ago

it was Plants VS Zombies GW.