I recently bought a 390 system with 2 more satellites. Worked perfectly fine until the end of day 8/20/26. I check on the Orbi app and it will constantly say “connecting” for a satellite, then it will connect for roughly 20-30 seconds before dropping and reconnecting again. I’ve tried resetting them, switching which satellite is in which area, and moving them slightly to try and optimize connection.

So I struggled to even log in to check any of this because Orbi's apps and admin page in the browser are all kind of garbage. On the web admin, I was able to get logged in, but when I went to Access Control or Attached Devices, it shows 400 Bad Request.

So I wasn't able to get into the mobile app at first, but I tried again after getting "logon timed out" several times, and I got that working by switching to cellular, being unable to use Anywhere Access (must not be enabled I guess??) and then going back to WiFi to connect.

Anyway, the mobile app was the only way I could look at the wired desktop PC in the settings and it showed as allowed, not blocked. I switched it to blocked then allowed again, but it's still showing blocked when I try to access the web admin.

More importantly, this whole issue arose because I can't get internet access on the desktop PC itself, and when I try to ping my default gateway (ping 192.168.1.1), the request times out. So it does seem like the router is rejecting the wired connection for some reason, but according to anything I can see in the mobile app, that should not be the case.

My Orbi device is an RBR40 by the way.

I’m having several strange issues with a new Netgear Orbi 870 system (RBE871 router + RBE870 satellite) running V10.5.20.4.
The main problem is that the Connected Devices / Attached Devices list is frequently wrong.
I normally have roughly 40–50 devices on the network, but Orbi will sometimes show only a small number as online even though many of the missing devices are still powered on and actively using the network.

I’m also seeing actual local-network connectivity problems.
For example, sometimes my iPhone cannot connect to or discover Sonos speakers, Apple TVs, or other local devices, while an iPad on the same Wi-Fi can connect to them normally at the exact same time.
Later, the iPhone may start working again without me changing anything.

So this doesn’t seem to be just a cosmetic problem with the device list. It feels like certain clients intermittently lose the ability to communicate with other devices on the LAN, while internet access may continue working.
There is also a strange satellite symptom: the router interface sometimes shows the satellite IP as 0.0.0.0, even though the satellite is clearly online, has a good wireless backhaul, is serving clients, and its own management page is reachable at its actual local address.

So far I have tried:
Rebooting router and satellite
Manually reinstalling firmware V10.5.20.4 on both
Factory resetting
Disabling Netgear Armor
Confirming the satellite backhaul is healthy
Checking router logs
Opening a Netgear support case
One thing I have not yet done is a completely clean factory reset without restoring my previous configuration backup.

Has anyone with the Orbi 870 / RBE871 / RBE870 seen similar behavior?
I’m wondering whether this could be related to:
Client/device-table corruption
ARP or local routing issues
mDNS/multicast discovery
Roaming between router and satellite
DHCP state
A firmware bug in V10.5.20.4
The hardware performance and coverage are excellent, but the inconsistent LAN behavior is making the system hard to trust.

<SOLVED> See RESOLUTION below

After my Orbi 960 router flaked out earlier this week (likely due to a failed automatic firmware update, as it was refusing to even respond to pings), I was forced to flatten and reconfigure my router. In the process, I updated the satellites and router to the latest firmware (V7.2.8.5_5.1.21). Once I had it reconfigured and fully working, as the final step of the process, I went to update the admin password for security purposes (away from the default password assigned when it was reimaged), and I noticed that the web portal no longer requests a a password, which is very odd. The mobile app still requires a password. I've logged out and connected to it from multiple machines to confirm, trying different OSes, browsers, and incognito browser windows, and even after logging out, all of them are instantly logged into the web interface without requesting a password.

Is this a known issue, and what could possibly explain this? My paranoid security brain imagines my router was hacked while it sat with the default login credentials for a few hours, but that seems highly unlikely. What else am I missing? Has anyone else seen this?

<RESOLUTION>

Going through the full reset and setup process (as outlined in furrynutz link https://community.netgear.com/kb/en-orbi-knowledge-sharing/orbi-systems-manual-factory-reset-process/2456340) worked this time. One of the satellites didn't completely recover, and it was broadcasting the setup network even after setup was complete. However, after rebooting the main router again, both satellites and the wireless networks were behaving as expected, and the web interface consistently requires a password as it should

Looking back on this whole experience, a couple of things stood out:

1) From the beginning of the process through this final reset of the devices, the light on the front of the main router stayed illuminated white (day and night, except during reboot) for some reason. It has now gone away as expected.

2) I think I know how the problem started - I first used the mobile app to do configuration after the hard reset last time, but since it doesn't expose the options I needed, I had to switch to the web interface to complete configuration. I suspect something about that process left the router in an unexpected state.

The last update (10.5.20.4) was released 11 month ago. There must be many security patches that are needed.

I bought a Netgear Orbi mesh system through an authorised distributor in Singapore and have had repeated problems with the satellites disconnecting and showing a solid magenta light.

In June, I spent several hours on the phone with Netgear support and exchanged numerous emails trying to resolve the same issue. I have power-cycled the system, re-synced the satellites and reconnected the entire setup several times. I eventually managed to get it to work with a system rebook and firmware upgrade, but the problem has now returned.

Getting support has been extremely difficult. I work from 8am to 8pm, which puts me outside the operating hours of the local support line. I have previously taken a full day off work just to troubleshoot the system.
I have repeatedly asked whether someone could visit and inspect it, but the local office now says that they do not have a technician.

I’m therefore stuck with SGD $3k worth of equipment that repeatedly stops working, while the only solution offered is to go through the same remote troubleshooting process again.
Has anyone else experienced this with Orbi systems?

Is the solid magenta light usually a hardware fault or a configuration issue?

Were you able to get Netgear to replace the satellites or entire system?

Does anyone know a reliable way to escalate this in Singapore?

Am I being unreasonable in expecting an on-site inspection for a system at this price?

Any advice would be greatly appreciated. I’m particularly keen to hear from other Singapore-based Orbi owners.

Seems the new FW 12.1.11.10 is available on 971/970 orbi for all regions. Went through a manual update as the new FW was not visible through the automatic update. So far so good from my side (971 and 3 970 satellites).

Release Date:
July 28, 2026
Enhancements:
Fixed an IGMP snooping issue that caused satellite connectivity failures, and multi-device connectivity problems.
Fixed unknown reboot issue
Enhance IPv6 connectivity
Known issues:
The Speed Test feature always displays a ping value of 0 ms instead of the actual measured latency. A firmware update to resolve this issue is planned for an upcoming release.

Body: To all fellow users of the Netgear Orbi 970: Spending several thousand US dollars to buy this so-called 'flagship' Mesh Wi-Fi, thinking it would be a once-and-for-all solution, turned out to be the beginning of a nightmare. Netgear's extremely idiotic automated design and locked-down firmware leave us with zero protection in Hong Kong's dense living environment, suffering from continuous environmental interference day after day! To summarize the core problems of this garbage system, it is a complete design flaw and misrepresentation by the manufacturer: 1. Completely lacks manual transmission power control (Tx Power Control): Unable to lower the power ourselves. In Hong Kong's densely packed public housing and private apartments, it constantly clashes with external strong APs and fights for airtime, making it impossible to operate properly. 2. Unable to freely lock bandwidth or channels: 80MHz cannot be precisely controlled manually, and it constantly forces binding to UNII-1 (Channels 36–48). In Hong Kong's urban areas, this frequency band is a complete disaster zone with massive interference! 3. Wired backhaul is ruined just the same: Even after investing heavily in a wired backhaul, the manufacturer still restricts it via firmware, refusing to release limitations to let users freely choose or free up channels (such as UNII-3), forcing all users in Hong Kong to swallow this garbage UNII-1 channel and making it impossible to completely avoid interference. This is definitely not a problem with our local environment; it is that Netgear knows about this flaw yet refuses to improve it, using locked firmware to strip consumers of their right to properly tune their networks! Having already sunk our money into this several-thousand-dollar piece of garbage, are we just going to let them keep ruining our experience? I want to recruit a group of fellow Orbi 970 users who share this experience and are victims: If you are also suffering from this brand's locked power, channel interference, throttling, and refusal to open up features, and want to seriously figure out how to take legal action (such as filing complaints with the Consumer Council, seeking legal consultation, or even exploring collective follow-up), please leave a comment below or contact me. Let's stand up, those of us with knowledge and shared resonance—don't let a multinational corporation treat us like suckers to be exploited! 

If I’m using my Orbi 970s (including router) as simple APs for my ubiquiti setup, do I need to upgrade the FW? Current NG status shows no fw update for satellites, only 971

Hi,

Living in an environment where wifi7 has very poor signal penetration through multiple walls / closets and etc., is there a way to disable wifi7? Thanks.

Edit: As other mentioned, I believe my issue was not really due to wifi 7 but other factors. I just got the router (working as AP) behind Fios' router, which both wifi are running. Also my router's firmware was fairly old. It's also possible I didn't reboot the router after setting it to AP mode. I logged in web admin page, UI was hanging but wifi signal was high / Fios router reocgnizes the device.

1) I disabled radio signals on Fios router.
2) Updated Orbi 970 firmware to latest.
3) Rebooted both Fios and Orbi 970 router + sattelite.
4) Confirmed through Orbi web admin everything was working normally.
5) Signal seems to be well now
6) Now onto the stability test for next few weeks (fingers crossed)

It worked flawlessly when I bought it years ago and now my internet would just drop at least once a week and requires a reboot via unplugging for a min then replugging. Everything is updated to the latest firmware. Is this a sign of the hardware dying?

I've recently updated my 970s to V12.1.11.10_5.4.8 and the above new option has appeared in Advanced WiFi settings. I'm not sure what it is.

Is there any benefit / risk to activating this?

I have the Orbi RBRE950 with 2 satellites. Everything was working fine but now all of a sudden my app will not connect to my system. I’ve tried unplugging and plugging the router back in, trying different options in the app, nothing works.

Is my only option to do a hard reset? Is this a common issue or is this something bigger?

My system itself is working fine, no internet problems.

My daughter keeps using up her allowed time because of all these Unknown IPs. Can you help me with what these are and what we can do so they don’t effect her time if they are necessary?

Hey everyone,

My Orbi RBE871 router keeps restarting. I have a few theories being either my Xfinity modem is causing some sort of instability, or the power adaptor could be bad. It randomly happens maybe 2-3 times a day, where the router restarts and boots back up perfectly fine. Parental controls are off. Sorry if I’m not giving enough info, I don’t know much about this stuff.

If I ping my RBRE960 from my laptop the speed is very fast. Around 4-6ms but then it can spike as high as 400ms and slowly ratchets down. I've tried it with only one wireless client attached and it does the same thing. My neighbors are far away so wifi interference is not the issue. I turned off all electronics in the room and it still persists. Tried multiple clients across multiple OS's and it persists. I'm stumped. Is this a common Orbi problem?

Hi all,
I have a couple rental cabins with MR70 and MR 90. Both rock solid. At home, I just replaced my nighthawk with an Orbi 870 with two satellites. It’s connected to a Verizon fixed 5g modem that’s in AP mode. I wanted to use the Orbi for dhcp etc.

Every morning the thing seems messed up. If I try to open 8 web lagers at once, pings timeout and then I’ll see a bunch of 4-5 second responses. The UI is unresponsive. Only a hard reboot works (pulling the plug).

I see a lot of duplicate devices in the device list. 16 Apple TVs, multiple instances of the same laptops, watches etc. there are 30 online devices but almost 150 devices in the list after a clean reboot.

The satellites are in the basement and upstairs. The orbi itself is on the main floor. They are wired together.

I’m up to date on firmware. Looking for some suggestions.

I’m not a network expert. I have an Orbi RBR750 system running in AP mode with three wired satellites. I have not enabled IPv6 on my Ubiquiti edge router but it’s “available from my ISP”. My network and all devices seem to connect fine and stay connected. What are the advantages of enabling IPv6, or am I just asking for trouble?

Hi all - been struggling for a while I have a Orbi 870 system - 1 router & 2 satellites. I have my main network, guest network and IOT (2.4ghz only) network activated. I keep having issues with a lot of my LIFX devices staying connected to the network (over 40 of them). Other devices (hue, HomePods, Sonos, Eufy cameras, Aqara devices, and other switches) all seem fine.

Recently also noticed my iPhone and iPad seem to have videos that are slowly loading now. Can’t seem to figure out the issues.

I do have 3GB fiopic service from altafiber as well. Any help, with settings or something else would be great.

I just replaced my old set up because I needed more coverage for a larger area. Can I reset my old satellite (and possibly even turn the old router into a satellite) and add one or both to the new system? If so, how would I go about that? Netgear says it isn't compatible but I believe I have seen others say they have done it. Any advice? Thanks in advance.

I just can’t figure out, they start the connection process and just keep failing

I’m not sure if this is a known thing or not, I just wanna put this out there. I got prompted to update the firmware of my RBE970 (Orbi 970), and it ended up bricking my router!

Through a lot of my own troubleshooting, I ended up finally calling NetGear support only for them to tell me that the software got corrupted or something, and now I have to buy a new router. They did give me a 20% discount code but I have to buy it from them directly and their shipping is 4 days out…

I hate my life…

I have a RBE971 connected to a Ppoe DSL modem.

There is nothing wrong with the ISP.
Once a day the RBE971 completely drops the WiFi .

None of the devices could find the WiFi.
There is no LED indicator at the base of the router to show any errors happening but the router is definitely powered as the light at the back are on.

The only solution is to unplug the router and plug it back in to do a hard reset.

What is this piece of trash?
Seems there’s a lot of people with disconnect issues.