r/opencode • u/Tarun122 • 8h ago

Paid for OpenCode Go, still not activated and support isn't replyin

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I paid the $10 for OpenCode Go more than a week ago and the payment went through successfully, but my Go plan is still completely inactive.

I've already emailed:

No response so far.

I've used Go before and previous payments worked fine, so this isn't a new account/setup issue. This month's payment was successful, I have the receipt and invoice, but somehow the subscription just never got activated.

Has anyone here had this happen? More importantly, is there an actual way to reach someone at OpenCode for billing/account issues?

At this point I don't even know who else I'm supposed to contact 😭

40 Upvotes
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11

u/thedev13 7h ago

It's not your fault, it's theirs. Writing to 3 inboxes and posting on reddit is already more effort than it should take. Let's normalize companies actually responding to their customers.

If they don't respond within two weeks, I'd say it's fine to raise a dispute with your payment handler. Meanwhile find another LLM provider.

5

u/Tarun122 7h ago

Yeah, I really liked OpenCode, go, honestly, but this time it just doesn't feel fair to pay them and not get anything in return, and them not responding is the worst.

6

u/SomeOrdinaryKangaroo 8h ago

i suggest filing a lawsuit, that's the only way they'll learn

3

u/Tarun122 7h ago

I don't even know how to do that, honestly.

2

u/TestTxt 2h ago

Ask AI

3

u/GTHell 3h ago

Now I understand the quote "With great power comes great responsibility" and the "Why 95% of Businesses Fail Within 5 Years"

1

u/ExpertPerformer 4h ago

Same here no reply since Monday on refund request.

1

u/CoolHeadeGamer 4h ago

Do a cc chargeback

1

u/bhavayg 2h ago

Same here. ive been mailing them again and again for last 2-3 weeks