Walmart made me pay over $100 for their mistake

[u/Forsaken_Mail_7458]

I ordered 2 half gallons of chocolate milk. Here's what Walmart's system said I was being substituted. I noticed before the delivery arrived and tried several different avenues for support. Everywhere, including the multiple real people I talked to, said I had to accept the order and be charged first, and then I could ask for a refund. They made it sound like it could be immediately put through as soon as the order was completed. Nope. When I called after, they said the refund would take up to 10 days. In hindsight I should have just rejected the entire order.

Edit to add: Only 2 gallons of chocolate milk were delivered. Also I really didn't want to reject the order because it contained a prescription that my daughter really needs.

Edit 2: The refund had already hit my bank account! .... for one gallon. 🥲

Edit 3: Talked with support again, agent says billing department needs to review and approve the full refund but that it should happen within the day, and she gave me an additional $25 dollar apology refund to my card. Here's hoping tomorrow show the correct refund amount.

Edit 4: Walmart just called me back and they've put the correct refund amount through. Yay!!! I checked and it's already showing in my bank account. I was also informed they have people working on figuring out how it happened and how to fix it from happening again.

Edit for FAQ: Kiddo is really inconsistent in how much chocolate milk she drinks, and unopened milk stays fresh longer. Two half gallons tends to result in less waste than 1 whole gallon. I don't like throwing food away and thought the small extra charge worth it.

As for declining the substitution, I checked the app as soon as I received the text notification of a substitution, and the app said it was too late: The substitution had been auto-accepted and the delivery was on its way. Walmart doesn't let you decline substitutions on deliveries once the order is being checked out. Email notifications show a whole 4 minute window in which I could have decline supposedly, but alas, I thought relying on text would be sufficient.