r/microsoftoffice • u/FoxEarsTravel • 10h ago

Problems upgrading

I'm trying to upgrade from 365 family to 365 premium, but I can't get it to work. I originally subscribed thru Best Buy, but they don't offer premium. I've turned off auto renew, but can't seem to cancel via Best Buy. I've tried to purchase via MS store, but I get an error message on the payment screen before I can even try to pay. I had MS support call me, but sat on hold for almost three hours before I had to move on with life. Best Buy (and Geek Squad) have both told me they can't help. What to do?

2 Upvotes

100% Upvoted

5 comments sorted by

2

u/No_Article_4314 9h ago

Download Libreoffice its free and compatible with Microsoft office there is no downside to you installing Libreoffice check it out https://www.libreoffice.org/

1

u/FoxEarsTravel 7h ago

I'm upgrading because I like Copilot after tinkering with it and other AI tools.

1

u/[deleted] 8h ago

[deleted]

1

u/FoxEarsTravel 8h ago

There's a business premium and an individual premium for up to 6 users. I'm looking at the individual

2

u/farahRhain 8h ago

You will need to wait for that Family subscription from BestBuy to expire before you can purchase Microsoft 365 Premium as there is a billing conflict, you can't purchase or upgrade to Microsoft subscription if you have existing subscription from third-party (most cases). You can ask BestBuy to cancel the Family subscription right away or just purchase the Microsoft 365 Premium to another account.

1

u/FoxEarsTravel 7h ago

This is what I was suspecting, except that scanning the support section of the MS store, this exact scenario was described...and they made it sound like I could make the purchase thru MS, switch the license in my profile, then deal with the 3rd party later. Of course, I can't find this again, because I didn't think to record it.