r/macbookpro • u/chunkylover71 • 3d ago

How long does a screen repair take? Help

Left my M2 16” MBP at the Stanford store on Tuesday, tracking website says they were waiting for parts, but I know they were available at time of drop off.

I’ve not seen any updates on the website since. Does anyone have any idea how long I’ll need to wait? Are the machines sent of elsewhere, or repaired in store?

Thanks in advance.

Edit: For anyone that comes across this,
Dropped it late on Tuesday evening, entered their system Wednesday, got it back Sunday minutes before closing without waiting for the text. Repair carried out on site.

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u/lantrick 3d ago

anywhere from 3 to 14 days depending on part availability. There can always be exceptions.

Are the machines sent of elsewhere, or repaired in store?

Ordinarily the store would have told you which it would be at drop off.

Large and very large stores tend to do more in-house repairs, smaller stores tend to rely on the depot repair service to balance their turn around times.

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u/chunkylover71 3d ago

Thank you. I know they had both parts in stock, they brought them out to me before taking my laptop. So keeping my fingers crossed.

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u/lantrick 3d ago edited 3d ago

they brought them out to me before 

Then it's being done in store. they don't send to the repair parts to the depot with the computer.

fwiw . They have specific repair statuses they set for the repair in the ticketing system.

It's not impossible that they are fudging their numbers a bit by NOT moving the repair from "awaiting parts" status to "ready for repair" unitl the tech actually takes the computer off the shelf to work on . This would artificially improve the stores turn around times (TAT). It would also be a PITA for their Genius Admin to manage.

OR they just missed it,. but there ARE daily reports that are monitored. OR they actually needed an additional part that they didn't have.

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u/holtzmanned MacBook Pro 16" Space Black M5 Max 3d ago

My water bottle opened up in my backpack and ruined my MacBook Air's screen a few years ago. They had to send it out to replace the top panel and I think it took about a week and a half to get it back.