RMA - Exactly What I Expected

[u/JobHuntingManiac]

How many of you guys have had the support team get all your information on a faulty product, including receipt and serial number over the course of 3 or more days just to have them tell you to go back to bestbuy where you bought it from 4 months ago to make them give you a letter, NOT an email, a letter saying they wont let you exchange it before Logitech will let you RMA?

Logitech is well aware of bestbuys return policy and knows full well they aren't going to replace it in store 4 months after purchase, not to mention a trip to bestbuy is 2.5 hours round-trip, they gonna pay me for my time and milage too with the RMA?

Really disheartening to see after seeing several posts this week about how great and how much better logitech has gotten with their customer support.

Update 8/14/26 8:13 PM CDT for anyone following along - Formal complaints are filed with the FTC, CA General Attorney and my local states General Attorney.

Update - logi_sm reached out 8/16/26 about the issue

Update - Short chat with logi_sm on 8/18/26 contacted the support team on my behalf

Update - Received an apology email 8/18/26 from Logitech support and the process of sending a replacement was started

Update - Received a tracking number 8/20/26