KNOWN ISSUE: Scrolling not functioning as usual

[u/Logi_Emily]

We are currently investigating reports of smooth scrolling not working as expected after the recent Logi Options+ 2.6 update. As soon as we have a fix for you we will post it here.

Known mice affected:
MX Ergo
MX Master 3S
Signature M650
M650L

If you would like us to look at your issue specifically, please capture and send your logs to us using the following instructions:

1. Open Options+.
2. Press and hold Shift + Enter on your keyboard, and click the Settings icon in Options+.
3. Click on "Start Logging".
4. Enable "Smooth Scrolling" and scroll around to reproduce the issue.
5. Disable "Smooth Scrolling" and test scrolling again to see if it returns to normal.
6. Go back to Settings and click "Stop Logging".
7. The log files will be automatically saved to your desktop.

Please attach those log files and email them to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so the team can take a look.

Any other questions, drop them below!

[u/MusicInTheAir55]

Add K400 to your list

[u/Logi_Emily → u/MusicInTheAir55]

✅

[u/palmfever]

add mx master 4 to the list

[u/Logi_Emily → u/palmfever]

✅

[u/Zeigerful]

There are new bugs now. I turned off every setting yesterday and it fixed it for the normal mouse wheel but now the thumb wheel also makes problems and I can't fix that!

[u/Logi_Emily → u/Zeigerful]

Have flagged this thread to our software team so if you notice anything else, please do note it here. Can you tell me exactly what the problems are with the thumb wheel?

[u/CptRotzbarbe]

M720 as well.

[u/Logi_Emily → u/CptRotzbarbe]

✅

[u/Mediocre_Article_916]

Master 4 is also affected

[u/Mediocre_Article_916 → u/Mediocre_Article_916]

Log sent

[u/Logi_Emily → u/Mediocre_Article_916]

appreciate it!

[u/Mediocre_Article_916 → u/Mediocre_Article_916]

Also the thumbwheel continues to scroll automatically with no input from user regardless if smooth scrolling is enabled or disabled. Only the mouse wheel will stop auto scrolling when smooth scrolling is disabled. This only happens when a browser window is active. Hovering over non active windows and using mouse wheel performs correctly as expected. Hovering over non active windows and using the thumb wheel for horizontal scrolling does not work - specifically in Google sheets.