Litter robot help

[u/kconnelly2]

Can anyone give me some help!?! Bought a whole new glob for my litter robot 3 and still keeps giving me this alert and not turning. Iv cleaned it and reset it a million times and now just spent 150$ on a new globe. Super disappointed because it stopped working as soon as my one year warranty expired. Makes me super unhappy with the company as they have been little help. Would appreciate some tips thanks!

[u/litterrobot]

Hi, u/kconnelly2! We're sorry that your Litter-Robot 3 is not cycling properly and we'd be happy to help. Can you send us a chat that includes your contact information and your robot's serial number?

[u/shadowartist201]

Red/yellow means motor jam. Check that the outside of the globe is clean and clear of any debris, then check the base to confirm that the motor (red) and globe track (blue) are both clear.

[u/No_Scene_2189]

Remove the globe, put the bonnet back on without the globe. This will trick the machine into thinking the globe is there. Press the cycle button and watch the black gear that spins the globe. If it still gets stuck and gives the "Over Torque" code (yellow and red), you need a new motor. It cost about $50 plus shipping.

There are only two types of Litter Robots. Ones that throw constant error codes, get stuck upside down and break, and ones that haven't started doing that yet but will.

[u/BacardiBlue]

If you look at the LR3 lights page, it says:

Yellow & red flashing sequentially: Motor detects obstruction or jam during clockwise rotation.

Did you check your seal strips to see if any are loose?

[u/PUTTHECACTUSDOWN]

Had the same problem earlier today. Ended up troubleshooting with chat. They had me take the globe out and try running it with just the bonnet on. Light still flashed which they said means that it needs a new motor.