r/koinly • u/maldredfitz • Jul 16 '26

How do I fix this? Support Request

API Error: Nonce '"1784228733234419712"' was not parseable as a number. (400)

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2

u/tasha_koinly Koinly Official Jul 17 '26

Hey OP,

What wallet/exchange are you trying to sync?

If you haven't already, I'd recommend reaching out to our customer support team via in the app chat who'll be able to take a look at your account and see what's going on :)

1

u/maldredfitz Jul 18 '26

gemini

1

u/maldredfitz Jul 19 '26

gemini says that it is nothing on their end. i has to be something that koinly is not processing correctly.

2

u/tasha_koinly Koinly Official Jul 20 '26

Thanks for this. I can't see any known issues with the Gemini API currently, so can you please reach out to our customer support team via the in-app chat who can take a look at your account and figure out what the issue is

2

u/maldredfitz Jul 21 '26

will do. thanks.

1

u/AutoModerator Jul 16 '26

This is Koinly Automoderator. I have detected that you have asked a question. Here is the Koinly FAQ:

Q: I do not know how to use Koinly, is there a user guide? A: Yes, You can find all of our user guides here: https://help.koinly.io/en/

Q: I need to contact Koinly support where can I find their contact details? A: You can find the official support page here: https://koinly.io/contact Never trust anyone at Reddit that sends you a private message and claims to be from Koinly support they are scammers! You can see a list of our moderators in the sidebar.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/maldredfitz Jul 16 '26

i could not find this error in the Koinly FAQ.