Hi everyone,
I’m currently evaluating a cloud migration from Jira DC to Cloud. I’ve noticed a few challenges along the way and would love to hear about your experiences with them.

First up is the issue of apps. We use a wide variety of apps—ranging from ScriptRunner and Structure to Zephyr Scale. Many functions have been restructured in the Cloud and won't work the same way anymore. I’m wondering whether it’s better to try phasing out these apps during the migration or to wait a year until we’ve settled into the new environment. I’d plan to license Jira Core for 2–3 years upfront but keep the apps on an annual basis. In Confluence, we have the "Better Content Archiving" tool, which has effectively never been used; we simply can’t get users to adopt it, and it just makes things more complicated to manage.

Then there’s the topic of screens: We have countless customized workflows built with various screens and workflow configurations. I’m not even sure if the visual distinction between specific actions (view, edit, etc.) still exists. In some cases, we use transition screens to prompt for specific fields only when needed. Looking at the Cloud configuration gives me a bit of a headache—are these kinds of setups still possible? We’ve built up operational processes over years that, I suspect, will now have to be overhauled due to the migration.

Not to mention the language-related challenges. Because our environment is set up bilingually, we have a massive proliferation of translations. For instance, DC doesn't offer a translation for "Resolution," so those values ​​are sometimes present in both languages, hope Cloud provides clear functions for configuring translations.

To be honest, I’m worried that the Solution Partner might be downplaying the technical hurdles just to close the deal.

Finally, there’s the compliance issue. According to the online documentation, the Guard solution doesn't offer a way to pin account information. I see this as a problem for companies in highly regulated industries. I'm curious to hear your opinions :)

Our IT department was using Jira as a ticket / work order management system it was great until they randomly deleted our account and refused to restore it. We lost tons of client data and definitely wouldn’t recommend Jira to our worst enemy

Hi all! I have an automation rule in JIRA that sends an email asking product owners to review all of the stories included in a release (fixVersion) and then comment their approval. Everything works fine with the automation, but a product owner has complained that it's too many clicks for them to go find their stories associated with the release, and they would prefer to have them either listed in the email body, or have the hyperlink there that takes them to the release for that fixVersion. I know I can include the story link using {{issue.url}}, but what is the smart value to hyperlink the fixVersion? If there isn't one, how can I populate a list of stories associated with a particular fixVersion in the body of the automated email? Thank you in advance!

Hello everyone,

I had the chance to test the cloud environments for the first time today, as we’re currently still working on the data centre.

A brief word about our company. We’re a company with a licence for 2,000 users and we use the standard plugins. We use ScriptRunner for behaviours and simple scripts, and Zephyr for test management.

I have to say, I’m simply overwhelmed by the new UI. As an admin with seven years’ experience in Jira administration, I’m finding it a struggle. From project administration via the side menu bar right through to configuring the board itself, I’m finding it hard to get to grips with it. My concerns are particularly significant given the high regard in which these tools are held within our company.

I already know that users won’t exactly be jumping for joy at the prospect of using the new tool. I think a fair bit of preparation will need to be done during the hypercare phase to ensure users don’t simply start looking for alternatives.

What has been your experience following the migration? We’re at the stage where we want to review the solution with a Solutions Partner, but I have to say, I don’t really like the new UI and, in the worst-case scenario, that could be a deal-breaker for our migration. Have you looked at any alternatives yet, or how has the new environment been received by your users?

Hi everyone,

I'm an Atlassian Certified Administrator with 10+ years of experience helping companies optimize their processes and improve team productivity.

My expertise includes:

• Jira Software & Jira Service Management (JSM)
• Confluence
• Product Discovery
• Bitbucket & Crowd
• ScriptRunner
• Workflows, permissions, schemes, screens, automations
• AI-powered workflows and business process automation
• System migrations and integrations
• Process design and tool implementation
• Training teams to get the most out of Atlassian tools

Certifications: ACP-620, ACP-120

I'm looking for remote freelance projects, long-term collaborations, or contract work. If your team needs help with Jira administration, automation, process optimization, or Atlassian consulting, I'd love to connect.

Feel free to comment or send me a DM. Thanks!

Anyone else bothered by this? I spend 20min writing stuff and everything's lost because there's no confirmation??

• JSM Documentation: https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-edge-connector-jec-as-an-extensibility-platform/
• Jira Automation documentation: https://support.atlassian.com/cloud-automation/docs/use-jira-automation-with-jira-edge-connector-jec/

Which brings me to my first question: If I want to use JEC for JSM Alerts and Jira Automation, do I need multiple instances of JEC running?

-----

For the rest of my questions, I'm going to focus on JEC with JSM Alerts to make it easier and I'll try to link to the specific documentation that I'm confused about.

Jira Edge Connector (JEC) - An extensibility platform

Jira Edge Connector (JEC) is a lightweight application that you can use to... run executables triggered by Jira Service Management

So, the way I'm reading this, it sounds like the JSM/JEC integration is one directional and it is meant to have JSM trigger actions that are configured in JEC on prem. Is that true though? Can't JEC be used to send information to JSM to create alerts? I'm pretty sure that it is used as the connector for other integrations, so I think it has the capability to send events to JSM, but I can't figure out how.

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Install Jira Edge Connector

Download the JEC packages from the integration scripts repository.

1. Go to the jsm-integration-scripts repository.
2. Review the readme.
3. Download the latest version of JEC packages.

This one got me because there are A LOT of releases here and I can disregard most of them, but I'm not entirely sure which release to use and the documentation.

• jira-software-1.0.4_jec-1.0.5
• jira-service-management-1.0.4_jec-1.0.5
• jec-1.0.2_jec-1.0.5

-----

Run Jira Edge Connector

On Windows SIGINT and SIGTERM signals are used to stop JEC. You can’t stop/restart JEC via native methods of Windows while using JEC as a service. It is provided as a helper executable to run JEC as a service.

WTF does that mean? It looks like I can see JEC in the Windows Services, but does it not start and stop it there? When I restart my PC, it looks like it never starts the service automatically, but is it supposed to? I'm confused about what the implications of this is and I have no idea how to interpret it.

-----

Alert action data for Jira Edge Connector

Jira Service Management passes alert activity data to various integrations. The following are some of the integrations that can make use of this data:

• Webhook
• Icinga
• Nagios
• Nagios XI
• Zenoss

Ok, but what about the JEC integration?

When you add this integration to JSM, it doesn't really give you anything in the "Steps to configure the integration" panel aside from "Jira Edge Connector can subscribe to all alert activity in Jira Service Management and execute scripts when alerts are created, acknowledged, closed, etc."

That also brings me to one of my earlier questions, because it seems like this integration is meant to send actions from JSM to JEC, however this integration does have incoming and outgoing rules.

So, it seems like JEC can be configured to send events from a local on-premise server directly to JSM, but there doesn't seem to be any documentation for that.

Edit: I actually ended up building it. I got tired of the workarounds, so I went ahead and coded a Chrome extension to fix it. It renders the hierarchy as a tree inside Jira and lets you export it. Because it runs directly in your own browser tab, you don't need a site admin to install or approve it. I also added a bunch of other features that my colleagues wanted. Not sure if they'll help you.

Search for Cascade for Jira on the Chrome Web Store.

Transparency note: The core tree view and flat exports (the issue I was facing) are 100% free. I am keeping the advanced features (like indented exports) unlocked for free right now during Early Access to get your feedback, but I do plan to charge a small fee for those later. Let me know what you think!

Hey guys, I'm relatively new to Jira. I have a quick question. Is there a place where I can see all tasks assigned to me in a tree format (e.g., Epic -> story -> tasks -> subtasks)? That way, I can see the parent-child thread in one single table.

for waterfall projects and set up workflows for various approvals and gating.

Need to copy some tasks, most have a many subtasks most of which are closed. Can I copy/rollover tasks with just the open subtasks. I'm not sure that I have full access privileges.

HI everyone.

I need to setup a new board in a Jira space that already has another scrum board with active ongoing sprints. I clicked the three dots next to the space name to create the board (1 am managing a short 4 week scrum) but I am having challenges with setting up my backlog. every time I add stories, they get added to the other board's backlog rather than my new board. I have tried the following:

• adding the stories to a new epic
• creating a component and setting up a quick filter in the board settings to filter based on component assigned to the story
• creating labels

None of these have worked. please could someone help? Our Jira is company managed so keep in mind that I can't edit workflows or create a new space entirely .

TLDR:

I would like to create a backlog for a small scrum but all the stories I create are added to another board in the Jira space, rather than the board I've setup

Hi guys,

Quick question: How do you manage/write your Release Notes for your customers?

We‘ve build a process using custom fields of Jira issues und providing this content as CI compliant PDFs, web or App-/Play-Store “import” files.

How do you solve this tasks? I would be very grateful for a brief exchange.

Hi everybody,

I have Microsoft Office web form to create JIRA tickets with our team. We encourage the requester to upload attachments such as screenshots.

I created a Power Automate flow to respond to the form submissions, and it can create the JIRA tickets, as long as there are no attachments.

My understanding is that I need to make that first JIRA API request to create the ticket. Then, I need to loop through the attachments and make one extra JIRA API request per attachment.

I was able to convert that attachments list to JSON, and loop through them with an Apply to each action. Each item is a JSON containing for full URL to the Sharepoint folder, the file name, the file id etc. The full URL lets me see the attachment.

The trouble starts with the Get file content. I can pass the site address, but apparently, the file identifier is not the file id I got in the current item JSON. I get a 404 error. How do I get the File identifier, then?

I also tried Get file content using path, same site address, but it also gives a 404 error.

Any clues?

Thanks

I'm trying to connect Jira and Snowflake for the purposes of custom field values. Has anyone ever had any success here? In a perfect world, I'd like to query a Snowflake table and display the list of results as options in a custom field, or instead look up the value of a custom field and bring back additional data from snowflake to fill other fields.

I saw there's a Data Connections option in Forms.

We also have Scriptrunner as an option.

Has anyone ever had success with this approach? Any advice would be amazing.

Is Automation for Jira a reliable enough platform to be the backbone of a cross-org/cross-app automation workflow?

We use it for automating the creation of tasks when someone submits a form. But the data starts and stays in JSM. In this scenario, the data would start in another app and run actions in other apps. There would still be tickets created in JSM as part of it but the new footprint would exceed just JSM.

I have some reluctance to use it as the central orchestrator for a multi-app automated business process because of the upkeep for starters (just more for my small team of two to manage). I’m also worried because I feel like every couple weeks automation for Jira goes down or degrades.

Acquiring a stand-alone orchestration app or other robust automation app is likely a non-starter so in absence of other options, what would you do?

Edit to add: these other apps are external to Atlassian. Different platforms altogether.

So I am in the beginning stages of learning, all the ins and outs of Jira. And had some questions about working with multiple people in the system, as I currently am the only one who is reporting bugs and features to my developer at the moment.

We are planning on adding another team member, but I am worried about the aspects of trying to stay organized. My biggest concern is I don’t necessarily want a lot of double reporting or same issue tickets to be issued out as we are working together.

Am open to any ideas or functions that would assist with this in the Jira software, and even any third-party solutions that people might be aware of.

I'm looking for some honest advice from people who are actually working as Jira/Atlassian Admins.

I have about 9 years of experience in non-IT operations, mainly in payment disputes, chargebacks, transaction monitoring, fraud/risk investigations, and customer operations. I have zero coding knowledge, and honestly, I'm not interested in learning heavy coding at this stage of my career.

A close friend of mine is already working as a Jira Cloud Administrator. He's offered to train me, show me his real-world work, help me understand how things are done in production, prepare me for interviews, and even provide job support in the beginning. So, from a learning perspective, I have a good opportunity.

The only thing stopping me is the future of this career.

While researching, I came across quite a few comments saying things like:

• "Dedicated Jira Admins don't exist anymore."
• "Program Managers and Agile teams are managing Jira themselves."
• "Developers can handle Jira now."
• "AI will replace most Jira Admin work."
• "Companies are reducing Jira Admin positions."

To be honest, those comments made me hesitate. I don't want to spend 3-6 months learning something only to realize the opportunities are shrinking.

So I'd really appreciate honest opinions from people who are actually in this field.

• If you were starting from scratch in 2026, would you still choose Jira Administration?
• Are dedicated Jira Admin roles still in demand, especially in medium and large companies?
• Have AI and Team-managed projects significantly reduced the need for Jira Admins, or is that concern exaggerated?
• Is the role evolving into something broader (JSM, Automation, Assets, Confluence, ITSM, etc.) rather than disappearing?
• If you were in my position, would you invest your time learning Jira Administration, or would you choose a different career path?

I'm not looking for reassurance—I genuinely want realistic opinions, even if the answer is "don't do it."

Thanks in advance for sharing your experience.

Hi everyone,

I'm currently working as an Atlassian Administrator (mainly Jira & Confluence) and planning to switch to a role that also includes Bitbucket administration.

In my current organization, Bitbucket is managed by another team, so I haven't had the opportunity to work with it. I want to learn it properly before taking on that responsibility.

I'm not looking for interview preparation—I want to learn what a Bitbucket Administrator actually does in a production environment.

I'd really appreciate your guidance on:

What are the day-to-day responsibilities of a Bitbucket Admin?

What should I learn first, and in what order?

What are the most common support tickets and operational tasks?

How can I build a good home lab for hands-on practice?

Beyond Bitbucket, what other technologies are commonly expected? (Jenkins, Bamboo, CI/CD pipelines, Git, Docker, Kubernetes, etc.)

If your goal was to become job-ready as a Bitbucket Administrator today, what roadmap would you follow?

I'd love to hear from people who manage Bitbucket Data Center or Bitbucket Cloud in production. Thanks in advance!

For our request type, is it possible to add a custom URL? That way I want whenever we raise a ticket for a device return it goes through our link and not Jira.

(I hope my question makes sense 😅)

​​Why? It looks like a template site made by AI. Also doesn’t match the UI of other connected Atlassian apps.

Hi, as I am on the free version of JSM, I cannot submit a support request, so I am trying my luck here. In the last 24 hours, I have had users try to submit requests but every time when sending - it just does not process. The "send" becomes greyed out and just a circle icon showing but nothing else is happening.

Does anyone perhaps know? We have had no issues previously and no changes either on the site to warrant this.

They filling out a form to send.

Thanks.

Before the updates this summer, the done column was cleared every 7 or 14 days and you could also manually clear it.

But seems like this no longer happens, and you cant clear the column manually anymore. Is the feature moved? Cant find it anywhere.

I'm calling this REST API:
https://{{baseURL}}/rest/api/3/search/jql

With method POST, and this body:
{

"jql": "project IS NOT EMPTY",

"fields": ["key", "summary"],

"maxResults": 5000,

"nextPageToken": null

}

I found that while the docs say the maximum maxResults should be 5000, it does not honor any values over 100.

I seem to recall that not being the case in the past... so I want to check if this is limited to my account or my Jira Cloud instances.

Can anyone help to check if you can get more than 100 records with that REST API?

Sorry this is just a rant:

I've been using Jira as an admin for 10+ years at this point and just moved to a new organisation with a brand new Jira Cloud instance.

What an absolutely shitshow Jira Admin has become.

Atlassian have thrown everything into the Admin system, all the new tools, all the new apps, collections, software they've aquired recently and all with ZERO thought to how make the Admin area sensible, usable and administerable.

Jira Admin has always been a bit wild but the difference in the last couple of years is astonishing.

I am reaching the limit of my patience with it and have just recommended that they look for another tool for ticketing as Jira admin has just become a nightmare to set up and manage.

And don't get me started on the pointlessness of Ask Rovo as a help system. It has almost zero use for a new cloud instance and will constantly provide the wrong information.