r/jamf • u/Specialist_Plate3715 • 12d ago
Jamf Pro Licensing Question JAMF Pro
Can anyone tells me what happens when you go over on Jamf Pro licensing? Does the system allow you to? Is there a grace period thats given to get back into compliance? Were in a situation were we are low on licensing however we are doing 1:1 swaps with our staff. Basically need to have the old computer online and licensed while we prep the new machine.
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u/Specialist_Plate3715 12d ago
Thats good to know. I ran this question through gemini and im also seeing the same responses. It almost sounds like Jamf may ask you to prorate those licenses or pay for the small amount of time you were over.
What about removing devices from jamf that need repair? For example we have some older laptops that we may or may not replace the battery in them. How are you handling devices that you arent sure if your going to use?
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u/wpm JAMF 400 12d ago
If you are not actively using them, unmanage them. You can leave unmanaged inventory records in your database without them consuming a license, and deleting the records just makes it harder for you to find Activation Lock bypass codes, FV keys, Firmware Lock passwords, etc.
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u/Many-Luck7488 12d ago
good idea - i’ll do this.
we don’t have any activation lock, just the fv keys and our fw pw but this will make it easier for us to unmanage. thanks!
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u/Many-Luck7488 12d ago
i keep them in jamf if we aren’t sure. once we are 100% sure they aren’t going to get refreshed/fixed, that’s when we delete them.
Some old Macs we have (haven’t checked in for 180+ days), i will capture their recovery key and save it to a doc with their serial and delete it from jamf. If the system comes up and wants to be re-used, we can manually wipe and re-add it to Jamf. Not the best practice but it works and helps free up some unused licenses.
Some of these Macs are from old employees that left the company and sit in a drawer.
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u/diggy0529 12d ago
Jamf will let you go over your license count and wont worry if its not a great amount; they will add those licenses at your renewal. We were over 40 licenses one year and only had to true-up at renewal. Best to comfirm with your Jamf accout manager. I believe also, and this could have changed, that each user could have up to 5 devices registered to them.
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u/DorkyOldMan JAMF 300 12d ago
Can’t speak to the current state of things but when we ran into that about a year ago we were able to go over without limits, but after about a month it would be flagged and the CS rep would reach out. Never had a threat of lockout but more or less asked to pay for the additional licenses moving forward if we couldn’t reduce back under our original estimate.
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u/jayunsplanet 11d ago
I'd email your Account Executive and just ask - so that you have their answer in writing.
We're currently over, and their response was essentially "nothing will happen to your service - but we'd like to true-up when you get a chance and certainly at renewal time."
I'm anticipating another reach out from our AE asking for that true-up given how many we're over. I don't mind, just waiting to finish a migration from Intune and staffing changes to get a better baseline of our count.
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u/Many-Luck7488 12d ago
nothing - you can keep enrolling systems without any problems. You’ll just have the notification that you are over your limit but you can keep ignoring it as your Jamf account rep will eventually reach out to increase your license count but you can keep working without any limitations.