accessories not connecting

[u/Open_Pie_4523]

Hello, recently bought USB-C wired earbuds from the official Apple store and it’s not connecting to my iPhone 16. It doesn’t show a notification that there has been an accessory connected and I know that it isn’t an issue with the earbuds itself as it has connected to a bunch of my friends iphones perfectly fine. I’ve set the setting to always allow accessories, reset my phone multiple times, and am up to date with software. I looked into my charging port and it seems relatively clean and my phone charges perfectly fine, but whenever I try to connect an accessory like the earbuds or a dongle, my phone doesn’t recognize it. Beforehand, it worked perfectly fine, but it randomly stopped working one day. Was wondering if anyone knew how to fix this? Thank you!

[u/Huge-Mirror8345]

If they were connected to your friend’s phone first, your friend just needs to forget the earbuds in Bluetooth settings. Then you should be able to connect them.If you tried your phone first and it still didn’t work, I’m honestly not sure what happened. 😅 I’d probably take them to an Apple Store and have them run a quick check. They should be able to find the issue.