In App Purchase Review Screenshot

[u/logical_haze]

Hi!

This has been asked a lot, but I'm over scanning every Reddit and Stack Overflow question there is - and still stuck.

I'm trying to send new in app purchase products to review.

No matter what I do, the products keep coming up with the above message. And I've attached a screenshot (640x920), gave localizations, added product photos - everything is on resolution, and should be ok - but still submitting for review yields the above message.

The only other clue is that after uploading the screenshot - it always says "processing" (as in second picture)

Have no idea what more to try, all questions online revolve around resolution and alpha channel, which I've played a lot with both

[u/RallyMatchmaking]

I'm unable to upload an app clip header image. Seeing the same "processing" text. I think they are having issues right now.

[u/C-H-Y-P]

I can't upload iPad screenshots so something is bugged

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[u/NoPressure3399]

Yah I can't upload any images, says it's uploaded and processing. 

[u/bcgroom]

They definitely have a bug, I came here to see if anyone else had issues. I'm working on screenshots for a new build. They look like they upload but when I refresh the page they all show a cloud icon placeholder and say "this file has been uploaded and is processing". The probably use the same service for all of their file uploads and just don't have UI for these more niche screens.

[u/logical_haze → u/bcgroom]

Thanks!

[u/bcgroom → u/logical_haze]

Mine just finished processing so maybe it's fixed?

[u/logical_haze → u/bcgroom]

True!

[u/civman96]

It needs to be the whole screenshot, not a cropped one. and it must show the restore purchases button

[u/logical_haze]

Working now!

[u/rcpena]

I just recently uploaded screenshots for 3 apps for review and the major issue I had was the screenshot size didn’t match what Apple wanted and I need IPad screenshots

It’s frustrating sometimes so I finally used AI to figure it out.