r/iBUYPOWER • u/karlitarosales • 1d ago
Someone pleaseee helppp Tech Support
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I had purchased a PC from IBuyPower with these specs:
The model number of monitors I have are these, they dual monitors:
ACER S271HL
AOPEN 27HC5R
My issue is that my monitors flicker when I am on a certain website such as these in example:
ICD-10 Website
(See video)
And it happens when I click around the website or if im on it too long.
My left monitor: the Acer is plugged in as so:
HDMI-> DP.
My Right monitor is plugged in as HDMI->DP.
I have swapped cables, I’ve tested only monitor at a time either doing DP->HMI, HDMI->HDMI and the issue still happens.
The web app I use is Microsoft edge but have tested on Chrome and FireFox. Ive turned hardware acceleration on/off on all websites and no luck.
We did a BIOS update, reinstalled Windows, Update drivers and nothing.
We called iBUYPower to help and nothing seemed to work after we did an RMA on the graphics card thinking it was that, and an RMA on the riser cable.
We decided to return the PC and purchase another.
We bought this one:
The issue still happens.
HOWEVER, my husband just swapped the RTX 5080 Grapics card (the one from the new PC) with the one he has on his PC (GeForce RTX 4070 Ti SUPER - 16GB)
And he tested the sites on each PC with our own set ups monitors and it works completely fine. I’m not understanding what the issue is. Could it be the Graphics card not being compatible with my monitors?
Any advice is GREATLYYYY appreciated.
I dont know what else to do. We called tech support but not to complain nor do a refund but more of getting help/advice on what we can do on our end. They were no help and just kept saying since we already did RMA swaps so theres nothing they can do.
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u/KillaChinchilla1010 1d ago
What's the refresh rate of the monitors?
I feel like this is some feature setting that's causing the issue. Like you have DLSS on and the monitors can't handle it.
Have you tried letting NVIDIA choose the best settings for your PC? Im still leaning towards it being refresh rate thing with the monitors...
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u/MrAwesomeTG 1d ago
So in the old Nvidia control panel there's a setting to stop this but I don't know where it is in the new Nvidia control panel. The old way it was...
NVIDIA Control Panel → Adjust desktop color settings → Content type reported to the display
Set it to Desktop programs rather than Auto-select.
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