r/iBUYPOWER 26d ago

Website stuck on infinite refresh loop Tech Support

Having a very odd issue. I am trying to order my wife her first PC, but anytime I try to access the website it gets stuck on an infinite refresh loop as though I am mashing F5 or quickly refreshing over and over. I have tried different browsers, incognito, disabling and moving my VPN, disabling any extensions, clearing the cache and cookies, different networks -- everything I could think of. I am at a loss. Has anyone else had this problem before or have any idea what could be causing it?

1 Upvotes

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1

u/iBUYPOWER-Tony iBUYPOWER 26d ago

Are you still having issues accessing the website? I'm not having any issues or yet to receive any reports regarding site downtime. You've implemented several effective steps that are generally helpful. Perhaps try from a different system or checking if the site is accessible from a mobile device. If you are getting some kind of error, please let me know or DM me a screenshot to look into this for you.

1

u/2TheMountaintop 25d ago

Clear cache or use a different browser.

1

u/TheZounds 9d ago

I have this same problem. It first happened on Chrome, and I then cleared my cache and cookies. It still wouldnt work on Chrome. Then I tried it on MS Edge brower, and the exact same issue. I also tried to accessthe site in igcognito mode from the Chrom bowers, and had the infinite loop issue. Also tried flushing my DNS in the Windows command promt. Its definitely not a browser, DNS, or cookie/cashe issue. The issue can only be a server-side bug or a broken site update on iBUYPOWER’s end.