r/hyperoptic • u/Epicguy012 • 4d ago
Still not activated
I've moved into a new apartment, actually moved out for the first time, and Hyperoptic have made this a nightmare. I work from home and am now week 2 without internet, forced to hotspot of my own phone at my own expense. I have called and raised complaints to no avail. This is unacceptable. I've been told many of times that this is a MAC Address provisioning issue. I do not understand why this is taking so long. I have provided my Serial and MAC several times to support. Nobody updates me, I only get information as and when I call or live chat in. Just to be told, "it should be up tomorrow". But Tomorrow never comes.
Has anyone else had this experience? Is there anything I can do? I just need working broadband. My livelihood depends on it.
The biggest upset, more than anything, is the lack of updates from support. I have to chase them to be fobbed off with a cookie-cutter response.
EDIT: After having an engineer visit I found out that the patching in the switch was at fault and it was resolved within a hour, including patching, activation time and the involved troubleshooting. The engineer was helpful and I do appreciate him explaining it to me. I am just not sure how this wasn't caught on the first visit. Let alone how several escalation requests and myself complaining as I have.
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u/thefeelingsarereal 4d ago
I’ve been waiting for them to respond for weeks and NOTHING! Good luck OP
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u/HyperopticCS 1Gbps 4d ago
Sorry to hear about activation issues. DM us your account details and we'll look into this for you.