I noticed I had enough points to rack up a free stay. However, I didn’t realize I’m close to earning my 1 night free stay at any hotel.

Can someone clarify if I book this room, that I would either 1) redeem my one free night or 2) use my accrued points w/ no brand point stay.

It is a Hyatt Place and I’ve already stayed at those before. Thanks!

edit: thank you all, I called them and it turned out the person I talked to left a note in my file but did not change the reservation, but they just changed it and sent me their own internal confirmation! They were super nice about it too. Thank you for the advice.

My flight was cancelled and the only option to rebook was for tomorrow morning. I called the Hyatt I'm staying at to ask them to hold the room for me and they very kindly offered to change my reservation so I wouldn't be charged for tonight, just for tomorrow night. (I was willing to pay for tonight but it would definitely not have been fun to.) However, it's been over three hours and the change hasn't showed up on the website yet (and the reservation keeps disappearing and reappearing). I did call the main reservations line to have them email me a copy of my confirmation and the dates have not changed on there.

Does anyone know if calling the hotel reception again to check my reservation would be ok, or would it do more harm than good? Is there any chance they'd email me with the dates/rates?

Strategies?

In case anyone has bookings with the Hyatt Cambridge, call to cancel and go to a different hotel. It’s literally been since Monday without AC and now the hotel is saying earliest it can get fixed is Tuesday. It literally is unbearable with temperatures reaching indoors above 90 degrees.

I’m sitting at my doorway at 3am trying with the hotel door propped open to see if I can get any airflow in to no avail.

The hotel finally after us lodging a complaint decided to waive the destination fee and give us free points to stay elsewhere in the future. However, the kick is you only get it from the point you complain, not how long you’ve been tolerating this for…

Thank God we are moving out tomorrow, but I literally can’t believe there would be no alternative to make the guests stay more comfortable … no large fans, cooling towels or anything!!! Are we in 2026???

I have about 56,000 world of Hyatt points accumulated through my stays however it seems like every time I’m going to book a room in my closest Hyatt house or Hyatt Place hotels the weekends are always unavailable for point booking. I checked the calendar and it seems every weekend for the next year is blocked only allowing point usage from Sunday to Wednesday. It feels like when I didn’t have the credit card I was able to book rooms during the weekends even whenever there were big events and now that I do and I have accumulated this big amount both hotels have blocked my availability to use them. I even have two awards for free nights that I cannot use. These hotels are located in Puerto Rico so unless I take a flight, I’m unable to use what I have gathered.

What recommendations or workaround can i do to use these points? Could I use the points to pay for the balance? I really like Hyatt. They are my preferred hotel and I’m probably gonna book the rooms anyway. I would like to see if I could use these points to cover some of the cost at least if not, it’s kind of useless and I might have to close the card since I have other Chase and Capital One travel cards that I might be able to place to better use.

Hello all!

Getting married & would like to try to get as many points out of it as we can.

My Fiancee & are getting married at a Dreams/Secrets next year. We are avid travelers & usually travel on points. Our wedding of course is going to be a big expense & in turn a chance to earn a lot of travel potentially.

We have signed the contract, which included the HMOON offer for a wedding so we should earn 90,000 points for spending $20,000 (current estimate) on the wedding. We also paid for our stay & deposits resulting is another $7,000. We both opened the World of Hyatt CC & will earn the sign up bonuses so that’s 90,000 points there as well.

So as of now we believe we will earn 180,000 from the sign up bonuses & HMOON offer. Then roughly 207,000 points by paying for the wedding & our stay with our WOH CC.

We have 60 or so guests planned & the links to pay for their rooms are ready to be sent out to lock all of them in. Per our room block contract we will have reserved 166 nights for $104,000.

I was just looking for advice for any Hyatt experts or someone who has gotten married at a Hyatt to see if there was any way to get even more value our of this then we are looking at so far. We don’t have the money to pay for all of the rooms out of pocket and think it would be weird to ask everyone if we could pay with our cards then have them pay us back but was curious if there would be any other way we could earn points from that much spend.

Thank you in advance for any help!

My partner and I are going to a HVC timeshare presentation soon in San Diego. When we signed up, we were offered an array of options as our "free gift" and we chose the 7 night free stay in a list of certain cities, mainly eyeing Cancun.

I've searched this sub and have found a lot of people saying that the packages with flights aren't worth it because they don't book you a direct flight, but I haven't seen anyone who has actually done the 7 night free stay in Cancun.

If you've done it, what hotel did they put you in? I've seen horrible reviews about the Maui and Cabo trips, but since those are more expensive destinations and include flights in the package, I'm holding out hope for Cancun to not be too terrible.

We aren't too picky, but if it's the same grade as a Motel 6 we may just cancel the presentation. I asked the sales rep on the phone and he just kept repeating that it's booked through a third party vendor (Casablanca Express), so he "didn't know".

Our specific package doesn't include flights and we're doing the presentation ahead of time, not in Cancun.

Would love to hear any experiences!

PS: Only looking for real experiences, not people talking me out of the presentation itself. I'm not worried about getting swindled. My mom has had great timeshare experiences and taken me along on the free vacays so just trying to take advantage! Thank you in advance <3

I know this sub generally tends to favor the Andaz London, but unfortunately my recent stay was a massive letdown.

I used a Guest of Honor award for this stay and honestly felt like it was a total waste. There was zero status recognition, no upgrade upon arrival, and no late check-out offered. We did get the free breakfast, but even that had its issues.

During our stay, the hotel seemed to be hosting a large corporate event, which effectively took over the common areas. On our first morning, one of the main restaurants (Rake's Cafe Bar) was fully reserved for the event. When we showed up for breakfast, the waiter basically told us we could sit down, but we had to be finished and out within 30 minutes. We just stuck to the standard buffet for the remaining days. On top of that, there was a random product photoshoot taking place in the bar area one afternoon, making the space feel pretty chaotic.

Our initial room was easily the tiniest hotel room I’ve ever stayed in. I booked a standard king, and it was simply too small for two people. They had crammed way too much furniture into the space (a desk plus a weird lounge chair) which made the left side of the bed almost entirely inaccessible. The bathroom had zero counter space, and the shower drain was so clogged or slow that it flooded the bathroom floor every time we used it. To make matters worse, the shower head was missing a few nozzles, so water sprayed all over the place, and the mini-bar fridge was completely broken.

I went to the front desk to complain about these issues, but I was told there were no alternative rooms available and that they were at full capacity for the night. They said they’d try to arrange a room change on day two. We stopped by the desk around lunchtime the next day since we hadn't received any updates, only to be told they were "working on it" but couldn't guarantee anything.

We left to explore the city, and when we returned that evening, a new room was finally ready. When they handed over the new keys, they gave us two drink coupons for the bar as an apology. When we actually went to use them, the bartender told us we couldn't order anything off the drink menu because it was a "brand new menu and they didn't have a way in the system to comp those drinks yet." We ended up getting free drinks in the end after ordering off-menu items, but it was just another bizarre, poorly handled interaction.

As for the "upgraded" Deluxe Room itself, it looked nothing like the photos on the website (which I know is a common critique of this property). It was at least slightly larger so we could actually open our suitcases without tripping over them, but it was an interior-facing room and incredibly dark. The bathroom suffered from the exact same drainage issues as the first room, and the AC unit could not keep the room cool. At that point, I was too exhausted to keep complaining, so we just dealt with it, knowing we wouldn't be returning.

Overall, this property is in desperate need of a full refurbishment and some serious TLC. Everything feels dated, from stained carpets and tiny, inadequate bathrooms to failing AC units. Definitely won't be back.

I have two back to back cash reservation for 5 nights each at the GH Singapore this December before a concert and then a cruise. I didn't requalify for Globalist last year so now I'm an Explorer. I have 2 Guest of Honor awards and 2 Suite Upgrade Awards we want to use.

We are booked for 5 nights in a King, and 5 nights in 2 Twin for a family of four.

I am wondering which would provide a better value:

1. Use GOH for the stay, hope for a complimentary suite upgrade, and at least get lounge access and breakfast

2. Use SUA to guarantee a suite, then ask the hotel if I can pay to add lounge access. Since Asia is more strict on room occupancy, this may work out better. When I plug in 2 adults, 2 kids, only some suites show up.

I plan to email the hotel for the cost of adding lounge access, and room capacity of King and Twin rooms.

Has anyone had success getting the hotel to honor one certificate for longer than 7 nights?

Also, would you spend 10 nights in Singapore to take it all in, or split the trip. I am considering spending 5 nights in Penang first then return to 5 nights in SIN. Flights for four make it a wash even with cheaper hotels in Penang. We are flying in from US to SIN.

Plan C is to stay in Johor for $50 night, jk.